Forum Discussion
download speed took a dive 4 days ago
I had a chance to call tech support and the thought is the modem has failed due to age. I was given the opportunity to rent/lease a new modem and move to a super new 20GB plan (currently 50/50 @ $100), two-year contract while on the same satellite. Is there some else to call? I know, customer retention; just venting. Thanks, John
John, make sure to connect your device directly to the modem via Ethernet cable (this helps determine whether the problem is with the modem). Also note that the recommended test file sizes for Gen4 are 12MB for download and 2MB for upload.
john.fenley1 wrote:Gen 4 and will use testmy.net, thnaks, John
I had a chance to call tech support and the thought is the modem has failed due to age. I was given the opportunity to rent/lease a new modem and move to a super new 20GB plan (currently 50/50 @ $100), two-year contract while on the same satellite. Is there some else to call? I know, customer retention; just venting. Thanks, John
