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Robp1's avatar
Robp1
Junior
7 years ago
Solved

Dropping Data yet again

I have spend/wasted hours of my time fighting with Hughes. Tonight I am beyond frustrated. So simple break down: 1. Internet and phone work ok for about a month after the tech came and fixed the di...
Performance
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Robp1's avatar
Robp1
Junior
7 years ago
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I have already done everything mentioned above with advance tech support. Nothing fixes it. I am to the point of seeking legal support. Hughes has locked me into services that do not work. Wasted hours of my time, sent three techs out and still NOTHING changes.
Robp1's avatar
Robp1
Junior
7 years ago
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I would also Like to Mention that I couldn’t even call for emergency services because nothing works....
  • Liz's avatar
    Liz
    Moderator
    7 years ago
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    Hi Robp1,

     

    Thanks for getting back to me. I'm sorry to hear this, no one is ever "locked in" to using our services. Anyone is free to cancel. Please check your private messages (PM) in the top right corner of the community page as I will send you a PM to further address your concerns.

     

     

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Data yet again","id":"message:107340","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:70400"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:107340"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107340"},"body@stripHtml({\"truncateLength\":200})":"I have spend/wasted hours of my time fighting with Hughes. Tonight I am beyond frustrated. So simple break down: 1. Internet and phone work ok for about a month after the tech came and fixed the di...","body@stringLength":"723","rawBody":"I have spend/wasted hours of my time fighting with Hughes. Tonight I am beyond frustrated. So simple break down:

1. Internet and phone work ok for about a month after the tech came and fixed the dish.
2. Phone starts losing connection.
3. Call TS they said reset modem.
4. Reset modem(very Hot)
5. Phone and internet come back online.
6. 3 days later system drops calls and signal becomes choppy.
7. Buy data to reinstall OSX and system stalls.
8. Call TS rep can not understand me, he states “I’m really sorry sir it sounds like your underwater!” And then after 5 minutes of broken conversation the phone disconnected.
9. I’m sick of HN! I’ve been fighting almost a year!","kudosSumWeight":0,"postTime":"2018-12-11T01:41:08.132-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Voice","text":"Voice","time":"2017-04-16T19:56:32.662-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107340_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7760},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:107340":{"__typename":"Conversation","id":"conversation:107340","solved":true,"topic":{"__ref":"ForumTopicMessage:message:107340"},"lastPostingActivityTime":"2018-12-12T13:04:46.349-05:00","lastPostTime":"2018-12-12T13:04:46.349-05:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:107340":{"__typename":"ModerationData","id":"moderation_data:107340","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:107340_1":{"__typename":"Revision","id":"revision:107340_1","lastEditTime":"2018-12-11T01:41:08.132-05:00"},"ForumReplyMessage:message:107375":{"__typename":"ForumReplyMessage","id":"message:107375","conversation":{"__ref":"Conversation:conversation:107340"},"uid":107375,"revisionNum":1,"author":{"__ref":"User:user:70400"},"readOnly":true,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Dropping Data yet again","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107375"},"parent":{"__ref":"ForumReplyMessage:message:107373"},"body":"I would also Like to Mention that I couldn’t even call for emergency services because nothing works....","body@stringLength":"103","rawBody":"I would also Like to Mention that I couldn’t even call for emergency services because nothing 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Hi Robp1,

\n\n

 

\n\n

Thanks for getting back to me. I'm sorry to hear this, no one is ever \"locked in\" to using our services. Anyone is free to cancel. Please check your private messages (PM) in the top right corner of the community page as I will send you a PM to further address your concerns.

\n\n

 

\n\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2018-12-12T13:04:46.349-05:00","lastPublishTime":"2018-12-12T13:04:46.349-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":7665},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:107340/message:107379","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"359","rawBody":"

Hi Robp1,

\n\n

 

\n\n

Thanks for getting back to me. I'm sorry to hear this, no one is ever \"locked in\" to using our services. Anyone is free to cancel. Please check your private messages (PM) in the top right corner of the community page as I will send you a PM to further address your concerns.

\n\n

 

\n\n

 

","kudosSumWeight":0,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107379_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}},"ModerationData:moderation_data:107375":{"__typename":"ModerationData","id":"moderation_data:107375","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:107373":{"__typename":"ModerationData","id":"moderation_data:107373","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:107373":{"__typename":"ForumReplyMessage","id":"message:107373","revisionNum":1,"uid":107373,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:107340"},"subject":"Re: Dropping Data yet again","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:107373"},"body":"I have already done everything mentioned above with advance tech support. Nothing fixes it. I am to the point of seeking legal support. Hughes has locked me into services that do not work. Wasted hours of my time, sent three techs out and still NOTHING changes.","body@stringLength":"261","rawBody":"I have already done everything mentioned above with advance tech support. Nothing fixes it. I am to the point of seeking legal support. Hughes has locked me into services that do not work. Wasted hours of my time, sent three techs out and still NOTHING 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