Forum Discussion
E-Mail == The account cannot be accessed at this time.
I don't use this e-mail often but when I tried to access it this morning my "Outlook" I notice I have ZERO e-mails after 10/5/19. I then tried to access it via the web mail but I'm getting the above...
Good morning wncsohn,
Thanks for letting me know. Outside of the HughesNet webmail, there's not much we can control, but you can try removing and readding the account in Outlook to reset things.
Good morning wncsohn,
I'm glad you found the community, thank you for posting. So that I understand better where you're running info email login difficulties, can you please explain where exactly you're clicking to access webmail?
Are you clicking the My Email link in the top right corner of the Support Center?
Does the "E-Mail == The account cannot be accessed at this time." message show immediately after clicking that My Email link? Can you please provide a screenshot when that message appears? Here are instructions on how to take a screenshot.
Your cooperation, patience, and understanding are much appreciated.
Yes, when I click "My Email" (as on the above bar) it takes a moment but brings up this screen.
Thanks for the screenshot, wncsohn. I'll escalate this to the relevant department to address. Can you please private message me the e-mail addresses that encounter this error so that we make sure we're focusing on the right ones?
Your cooperation, patience, and understanding are much appreciated.
