Forum Discussion

hooterville's avatar
hooterville
Senior
4 years ago

email problems

Hello,      I am once again having trouble getting email.  It seems to be working fine on my phone but I can't seem to access it on my computer.  When I try to get email this is the message I get - ...
Performance
  • Liz's avatar
    Liz
    4 years ago

    Good morning Mary,

     

    Thank you for your patience, our e-mail admins have resolved this so email should be accessible again. Please don't hesitate to drop by again if you have other concerns.

     

    Thanks,

    Liz

maratsade's avatar
maratsade
Distinguished Professor IV

I tested this (all browsers), and it was the same as the last time , Error 504, connection to upstream timeout.  The last time this happened to Mary, I tested it too, got the same error, but the issue was fixed within a few minutes. 

 

Edit @1:27 p.m.: Webmail is loading for me now (much more slowly than usual, though). 2:11 p.m., email down again, Error 504 is back. 

Liz's avatar
Liz
Moderator
4 years ago

Thanks for the clarification, Mary!

 

Thanks for also checking, maratsade, I'll include this in the new note I'll add to the escalated case.

 

-Liz

 

Edit: The email admins are working on this now. I'll post back once I have more updates.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    I can open Webmail just fine now. It's a bit slower than usual but it opens.

    • hooterville's avatar
      hooterville
      Senior
      4 years ago

      Hello Marastade,

       

          I have checked this morning and it is working okay now.  Yesterday afternoon it was working but very slow as you said.  It took a long time to respond.