Forum Discussion

infinitytec's avatar
infinitytec
Junior
7 years ago

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello

    Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

     

    These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

     

    If you experience the issue again, please let me know and I can look into it.

     

    Thanks,

    Amanda

Hal's avatar
Hal
Alum

Hello Infinitytec,

 

Thank you for your patience and understanding. The other customers on this post are correct in saying that the service would be affected by the weather events surrounding the gateway. However, after running my diagnostic I noticed that you've run out of your data allowance. If you go to https://my.hughesnet.com/myaccount?_mpsource=Header&_udreq=1&tab=Usage and click view history you can see that the account runs out of data within the first 3 days, this would definitely be causing your speeds to be throttled throughout the month. If you need help managing your data usage please visit https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/td-p/41581.

infinitytec's avatar
infinitytec
Junior
7 years ago

Hal

I am aware we have run out of data. However, oftentimes pages will not load and give an error such as a secure connection failure. Refreshing the page will bring it up. This will happen on multiple pages at once, so that's why I think it's a connection problem.

 

(The throttled connection is still faster than our connection to our old ISP!)

 

Edit: and to clear things up, I have this issue on multiple devices.

  • Hal's avatar
    Hal
    Alum
    7 years ago

    Hello Infinitytec, I was curious as you mentioned the pages give an error with secure connection failure, what kind of web pages are you on when this error occurs?

    • infinitytec's avatar
      infinitytec
      Junior
      7 years ago
      Hal
      Any site. After posting my previous post it also happened.
      • MarkJFine's avatar
        MarkJFine
        Professor
        7 years ago

        Hal

        I think was infinitytec is referring to is the default page a browser gives you when a TLS handshake fails. Usually it returns a 'bad MAC' type of error indicating packets are getting scrambled or curtailed. If it's the same thing, I too have been seeing this on Beam 68 with a near-perfect, non-FAP connection. It's not particular to any time of day but may be aggravated by increased load in the evening.