Forum Discussion

jc2's avatar
jc2
Sophomore
8 years ago

Gen 5 speeds are slowing down

When Gen 5 was first installed in April I was getting download speeds around 40Mbps. Now 3 months later it has slowed to 21 which is slower than the advertised 25. Called tech support and they said th...
Performance
  • jc2's avatar
    jc2
    8 years ago
    Aedan,
    My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

lothar0

After clicking the link you provided, it appears there are no test results, please make sure you run the tests while signed into your testmy.net account, and use the 25MB manual download test file if on Gen5.

Also, please create a new topic by clicking HERE

I suggest reading the following on how to perform the tests, taking note to use the 25MB test if on Gen5.
Speedtest Instructions

lothar0's avatar
lothar0
Freshman
8 years ago

Thanks for the reply. I followed the instructions provided me by the support help desk. When I try to send the total test package TMN provides the URL i sent you. Simply click on database, search by user name and enter Lothar0. You will get all the test results under my name. Using the instructions you reference allows only the one time test to be provided. As per your instructions, I will start a new topic.

 

Lothar