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Pete_Vit's avatar
Pete_Vit
Senior
8 years ago
Solved

GEN 5 Speeds decrease quickly

Back in May I upgraded to gen 5, pretty much when it was available in my area and I understand inital speeds 44.5M would not last long. FF to this month and I'm haiving 2 isuses, 1) is my speeds have...
Performance
  • Liz's avatar
    Liz
    8 years ago

    Thank you for the update, Carmen! :) Feel free drop by the community again if you have any other concerns, we're here to help.

     

Liz's avatar
Liz
Moderator
8 years ago

Hi Pete_Vit, 

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.

 

Please let us know how the site visit goes.

 

Pete_Vit's avatar
Pete_Vit
Senior
8 years ago
Liz wrote:

Hi Pete_Vit, 

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.

 

Please let us know how the site visit goes.

 

thank you Liz - I'll let you know 

  • Pete_Vit's avatar
    Pete_Vit
    Senior
    8 years ago
    Pete_Vit wrote:
    Liz wrote:

    Hi Pete_Vit, 

     

    After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.

     

    Please let us know how the site visit goes.

     

    thank you Liz - I'll let you know 

    after the tech was done adjusting the dish, he came in and performed a speed check on a different site, download speed was 35M there about

    today my speeds seem slow again so I used the speed test on hughesnet, my speeds are low again

    Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem

    02/03/2018 07:37 AM
     
    1519
     
    3088
     
    Yes
     
    02/03/2018 07:33 AM
    1841
    3221
    Yes
    02/02/2018 05:32 AM
    15820
    3229
    Yes
    01/30/2018 03:04 PM
    1312
    3031
    Yes
    01/25/2018 04:04 PM
    1949
    2766
    Yes
    01/25/2018 04:03 PM
    1342
    3252
    Yes
    01/25/2018 04:01 PM
    2092
    2943
    Yes

     

    going to testmy.net speeds were the same initally then results were better, back to hugestnet I cannot duplicate these speed results 

    starstarstarstarstar  down arrow Download :: 38.9 Mbps 4.9 MB/s
    gradientgradient  My Speed :: 38.9 Mbps
    gradientgradient 109% faster than my average Dallas, TX18.6 Mbps
    gradientgradientTMN 29% faster than Index Speed 30.1 Mbps
    Your speed had a 45% middle variance
    TiP Summary - Minimum :: 30.03 Mbps | Middle :: 41.03 Mbps | Maximum :: 48.95 Mbps
    Speed in Mbps0204060Download Speed70% (25.55 MB/36.5 MB) completed (0.43 MB/s) : 39.57 Mbps
    • Pete_Vit's avatar
      Pete_Vit
      Senior
      8 years ago

      this morning trying to connect ro work, so now again I'm working both sides, hughesnet and my tech support for help

      20 disconnects from my citrix client within a half hour, checking speeds again

      Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem

      02/04/2018 07:53 AM
       
      6144
       
      2481
       
      Yes
       
      02/03/2018 07:37 AM
      1519
      3088
      Yes
      02/03/2018 07:33 AM
      1841
      3221
      Yes
      02/02/2018 05:32 AM
      15820
      3229
      Yes

       

      this is getting rediculous 

      HELP 

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Good morning Carmen,

         

        Regarding Citrix, VPN usage will result in 50-70% slower speeds. After the site visit, test results aside, you found regular web browsing (with VPN off) sluggish still?