Forum Discussion
HN out of service over 22% in a 12-hour period with clear skies. 12.7.1 State Code is killing us.
Over the past few days, our HN has been going down constantly every 15-20 minutes. We called Tech Support 3 times over the past couple of days and was told it was just bad weather which we did have....
Hello,
Those of you in Louisiana (Beam 53) should have operational services now. Our engineers found a configuration issue in one specific network route, corrected it and restored service. If you are still experiencing issues, please powercycle your HughesNet modem. Should it persist, please let me know.
Thank you,
Amanda
I've have a very similar experence, it started about 12/6 or 12/7 when recent bad weather began in my area ( Louisiana) which finally culminated with snow 12/8. Weather cleared 12/9 and has been blue skies since. During the weather leading up the snow (very cloudy and light rain) my internet was down about 90% of the time. I thought my internet would come back after the ckear out but it only has recovered marginally. I have tried all the sugested fixes including by passing my router, trying another cat5 connection from computer to modem, nothing has fixed it. It still comes and goes randomly. I am on sat. XVII and beam 53, gateway 7. I get the same code, 12.7.1 and status as follows, operational state = down, IPGateway Assocaition state= "associating" , TCP Acceleration = down.My signal strenght shows 112-115. I have check the coax connections for tightness except on the roof. I am at the end of "helping myself". Hopefully the monitors will put me in the "needs help" list......Help!!!!
I've been having the same problem for days now. I'm also on EchoStar-XVII beam 53 (SW Louisiana). The system been going out every few mintues. The diagnostic page shows X's every hour for the last 24 hours (uplink problem, code 12.1.12). We've tried everything. Even had a tech come and realign the dish (signal strength 122 - 130). He also put a new LNB? on the dish. Thought it was fixed, but 10 minutes after he left the problem came back. Tech support convinced me to switch to Gen5 and are sending me a new modem. They said wouldn't need to switch satellites, just plug the new modem in. Wish I would have found this thread before ordering the new modem. Seems the problem might be with the satellite and not my modem after all.
Just wanted to add, along with the 12.1.12 code, we are also getting the 12.7.1 code, 198 transitions, 10988 total durations.
Edit (2nd). My first edit, to correct a misspelling in my reply, posted as a second reply. I hope THIS edit doesn't result in a 3rd reply. Keeping my fingers crossed. :p
That three people on the same beam are experiencing the same connection issue is troubling.
