Forum Discussion
How do I connect a HT2000W LAN output to a D-Link DIR-655 wireless router?
This should have been simple but I am overlooking something. My HT2000W is inside a metal building which limits its wireless range, but I do need its wireless capability inside that office building. I ran a LAN cable from the HT2000W lan output through a conduit to another building about 25' away. When I connect the LAN cable directly to a laptop I have full internet access and all is normal but when I connect to the D-Link router I get an error message from the windows troublehooting program that states "DNS server not responding". I have tried the LAN cable in the Internet connection on the D-Link and plugging it into one of the 4 LAN outlet plugs. I know it is a simple setting in one of the modems configuration but Old Timers Disease has set in and I can't remember what to do. Help Please.
7 Replies
Hi Danny89,
Thanks for posting and working with the community regarding your speed concerns. As maratsade mentioned, trying to run speed tests while subject to the Fair Access Policy won't be useful. So, I've sent you a data token to use at your convenience and run tests then. I also ran diagnostics on your site and aside from being out of data, the HughesNet equipment is working normally.
I understand that you noticed slow performance even on another PC directly plugged in, but just wanted to point out that this "HP709499" device that's on the 2.4 GHz network only has a fair signal strength. I suggest moving it closer to the modem or even directly connecting it to the modem.
Let me know once you've run some new tests after using the data token so I can check them out on your TMN profile. Thank you!
-Liz
Thanks! I'll begin testing soon! Just got online
That device is a printer on the far end of my house, shouldnt be of much trouble
Edit: As of right now, with a short burst of tests at 25MB, its running perfectly fine. I'll keep it up over the night and morning to see if its ok!
Edit 2: Its holding very good speeds while I have data. Need to keep a watch on it for a couple of days, but either the throttle was being very cruel to me compared to usual, or the Modem needed to be contacted. Hopefully it'll stay up and when I run out of the token data, run like it should when throttled normally. That ultra slow speed was very close to not having internet at all!Gotcha! Good to hear that things are running speedily again on token data. It just can be tricky on reduced speeds since speeds (reduced or not) can and will fluctuate. I usually see speeds fluctuate by 2-3 Mbps, but I've also seen changes of over 10Mbps. So when your speeds are reduced and have already a small range to work in, seems to me to be a challenge to consistently stay on the higher end. Especially if you have multple devices on the network; imagine splitting up 2 Mbps across 3+ devices.
-Liz
Go to the modem's page (http://192.168.0.1/#!/home/status) and post what the number next to State Code is, especially at times when the speed is so slow That will provide some information about what may be going on.
You will also need to post the URL to your My Results page from Testmy.net.
As of now, my speeds are normal, that started at 6AM
My state code was either FAP Condition or Fully Operational, the whole time. Its been 0.0.0 Fully Operational since 2AM, even when I was unable to load a webpage, and if I attempted to download my game from Steam, it would hold at less than 20KBs(At 6AM when it came back to normal speeds, it went up to 900kbs and even peaked at 2.5MBs!)
I'll post the speeds from TestMy if the problem starts again. Hopefully it won't, but it did this yesterday where in the morning it suddenly fixed itself..and then by night it was extremely slow to the point of not being usable, which is what makes me think theres some other issue. Oh, and I checked further devices, and they all reported the extremely slow speeds during the...slow time
Im having flashbacks to when i was on dial up
Edit: Getting some baseline from TestMy if needed!Make sure that if/when you run the tests at testmy you follow the troubleshooting protocol. Just in case, the full instructions are as follows...
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To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.
Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi in the HT2000W modem while the speed tests are being performed
-the testing device should be the ONLY device connected to the HughesNet modem while testing
-use the manual 25MB size download test file
-if testing upload instead of download, use the manual 4MB size upload test file
-space each test in the batch at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername
For a more in depth guide on running the tests, please see this site.
The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.
If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
