Forum Discussion

Danny89's avatar
Danny89
Junior
4 years ago

Severe speed issues, is there an issue at Hughes?

Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so for...
Performance
Severe speed issues
  • Liz's avatar
    Liz
    4 years ago

    Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth. 

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Go to the modem's page (http://192.168.0.1/#!/home/status) and post what the number next to State Code is, especially at times when the speed is so slow  That will provide some information about what may be going on. 

 

You will also need to post the URL to your My Results page from Testmy.net. 

Danny89's avatar
Danny89
Junior
4 years ago

As of now, my speeds are normal, that started at 6AM

My state code was either FAP Condition or Fully Operational, the whole time. Its been 0.0.0 Fully Operational since 2AM, even when I was unable to load a webpage, and if I attempted to download my game from Steam, it would hold at less than 20KBs(At 6AM when it came back to normal speeds, it went up to 900kbs and even peaked at 2.5MBs!)

I'll post the speeds from TestMy if the problem starts again. Hopefully it won't, but it did this yesterday where in the morning it suddenly fixed itself..and then by night it was extremely slow to the point of not being usable, which is what makes me think theres some other issue. Oh, and I checked further devices, and they all reported the extremely slow speeds during the...slow time

Im having flashbacks to when i was on dial up

Edit: Getting some baseline from TestMy if needed!

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    Let's hope it was a transitory thing, but getting some baseline speed tests would be a good idea, and then running tests if the issue comes back.  Hopefully it won't, at least during the weekend. 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    4 years ago

    Danny89 

     

    Make sure that if/when you run the tests at testmy you follow the troubleshooting protocol.  Just in case, the full instructions are as follows...

     

    ------------------------------------------------------------------------------------------------------------------

     

    To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. A batch each in the morning, afternoon and evening is the most ideal, but the reps are well aware that not everyone can do this, so please just run a batch when you can.

    Most important points to remember during this test:
    -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
    -disable the WiFi in the HT2000W modem while the speed tests are being performed
    -the testing device should be the ONLY device connected to the HughesNet modem while testing
    -use the manual 25MB size download test file
    -if testing upload instead of download, use the manual 4MB size upload test file
    -space each test in the batch at least 5 minutes apart
    -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

    For a more in depth guide on running the tests, please see this site.

    The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so.

    If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

    • Danny89's avatar
      Danny89
      Junior
      4 years ago

      Starting at 6AM on Saturday started acting right, but last night at 4AM(Monday morning) a storm came through, knocked out my internet for awhile of course, and when it came back its doing this extreme slow speeds

      Based on the three 12-25MB download tests ive done, speeds are at 40KBs which I believe is abnormal, and I can barely run any website while its acting up like this. Computer is directly plugged into the modem, WiFi is deactivated. Ive used multiple browsers on this computer, and ive tried another computer and a Nintendo Switch, all with the same results

      But obviously its a transient problem. Is there any information on the Beam still being heavily overloaded, or some other kind of issues? I'll edit with my speed tests in a few, its taking awhile but I wanted to have some time between them. I forgot about the special download speed, and over Saturday and Sunday I had done the standard tests. Further more, im on total throttle now, no data for regular times or the bonus zone, but I was in that state all of Sunday and it ran well, speeds on a download showing up as over 200KBs

      https://testmy.net/quickstats/DanKaiser

      Got the quickstats, I'll do a couple more download tests!

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        It's likely the weather interfering with the signal. 

         

        EDIT: When the issue is taking place, please post the modem's state code, which can be found here:  http://192.168.0.1/#!/home/status