Forum Discussion

Danny89's avatar
Danny89
Junior
4 years ago

Severe speed issues, is there an issue at Hughes?

Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so for...
Performance
Severe speed issues
  • Liz's avatar
    Liz
    4 years ago

    Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth. 

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi Danny89,

 

Thanks for posting and working with the community regarding your speed concerns. As maratsade mentioned, trying to run speed tests while subject to the Fair Access Policy won't be useful. So, I've sent you a data token to use at your convenience and run tests then. I also ran diagnostics on your site and aside from being out of data, the HughesNet equipment is working normally. 

 

I understand that you noticed slow performance even on another PC directly plugged in, but just wanted to point out that this "HP709499" device that's on the 2.4 GHz network only has a fair signal strength. I suggest moving it closer to the modem or even directly connecting it to the modem. 

 

Let me know once you've run some new tests after using the data token so I can check them out on your TMN profile. Thank you!

 

-Liz

  • Danny89's avatar
    Danny89
    Junior
    4 years ago

    Thanks! I'll begin testing soon! Just got online

    That device is a printer on the far end of my house, shouldnt be of much trouble

    Edit: As of right now, with a short burst of tests at 25MB, its running perfectly fine. I'll keep it up over the night and morning to see if its ok!

    Edit 2: Its holding very good speeds while I have data. Need to keep a watch on it for a couple of days, but either the throttle was being very cruel to me compared to usual, or the Modem needed to be contacted. Hopefully it'll stay up and when I run out of the token data, run like it should when throttled normally. That ultra slow speed was very close to not having internet at all!

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Gotcha! Good to hear that things are running speedily again on token data. It just can be tricky on reduced speeds since speeds (reduced or not) can and will fluctuate. I usually see speeds fluctuate by 2-3 Mbps, but I've also seen changes of over 10Mbps. So when your speeds are reduced and have already a small range to work in, seems to me to be a challenge to consistently stay on the higher end. Especially if you have multple devices on the network; imagine splitting up 2 Mbps across 3+ devices.

       

      -Liz

      • Danny89's avatar
        Danny89
        Junior
        4 years ago

        Its been running well since Monday, but its just now(or within the last hour) started the slowness again, my download speed on the testing site went from 322kBs to 29kBs!

        I entered the FAP condition yesterday though, and before then it was running fast as the test shows, so I definately think this is something on the outside of my set up. But never know of course!

        Glad I'll have my full data back in the next day or two, but it was doing this crazy slow mess even when I still had data during the bonus zone time(and of course, during the bonus time!). Would this indicate an overload of people in the area? The only internet running devices right now are the Dish Hopper that shouldnt be doing anything, and that aforementioned printer, so I dont think I have a data leech hiding anywhere, and since it worked fine while I had the data token, it must not be anything to do with my modem or dish itself.

        Hopefully it'll resolve itself soon though!

        Edit: Just to note, on the last test that showed 29kB/s, I only did a 1MB download since the slowness hit, noticed that a forum was loading like it just woke up in 1994, gonna do some 3MB ones. Also nothing of note happened before it went back to the crazy slow. I was watching youtube videos in low quality this morning, but I wasnt at the computer or any internet device when the slowdown began. Also my state code is 24.1.1 Download Throttled