Forum Discussion
Increasingly Frequent Lag
Hi 👋🏼😊
Over the past month or so, I've been having sooo much lag.
Not storm related; it's happening on perfectly clear days and nights.
I do stay "in the red" on my anytime allowance, but the slowdowns have never been like lately. The lagging happens when my data refreshes for the month, and for the "free" data after 2am. Happens on all devices.
The only thing that's changed is we added a Roku tv probably 3 months ago. But it didn't seem to cause any issues. It's completely unplugged as I'm typing this and the lag is current.
I don't know if something possibly needs checking or what's going on.
My router is an HT2000W.
Thank you 🤗
ETA: Even mobile games I've played on Hughesnet for years are struggling to let me sign in due to the lag (doesn't happen on mobile data)
We don't have any "smart" appliances possibly causing the issues, either.
Thought these additional add ons might possibly help diagnose 🫣
4 Replies
The HN reps on this site can run remote diagnostics to see if everything's OK with your modem and your dish. Hopefully, whatever it is can be fixed easily. The reps are here M-F, mostly during business hours. Hang in there!
Whether you're within your plan or not has zero impact on lag time. Lag time is affected by:
1. What other things on your modem are using the internet,
2. How many other people are using the beam your dish is using,
3. Weather either at your location or at the satellite internet gateway you're going through,
4. How many other people are using that gateway, and/or
5. Potential problems anywhere in the path between the gateway's service provider and the IP address you're trying to get to.
...all at the moment you experience lag.
I hope Remy or Damian see your post and get involved. Have you tried calling the 800 number? I believe they can also run diagnostics. You could also test the potential causes Mark mentioned.
Do the issues happen all the time, or do they tend to be more noticeable at specific times of the day?
Would you be able to run some speed tests at Testmy.net? (this is the site the HN techs prefer). You can create a free account and run upload and download tests. Use the 25 MB manual download test, and use the 3 or 4 MB manual upload test.
Thank you for posting and I am sorry to hear this. When running remote diagnostics, I am not seeing any equipment issues specifically. I do see that there are 8 devices currently connected all on the same 2.4GHz network. Splitting the devices evenly between your 2.4 and 5GHz channels could help with the bandwidth stretching. Being out of data and having a large amount of devices connected can most certainly cause issues such as lags, disconnects, and even slower speeds. Things may be more noticeable as we get closer to the summer months in which network actively increases in general. While splitting the devices amongst your networks can help some, disconnecting all or most of the devices you are not actively using will provide a more significant improvement until your data refresh.
With that being said, I am sorry to hear you are having a hard time managing the monthly priority data allotment. Your specific data usage can vary greatly depending on what you are using the service for. Please review this link http://hninfo.us/datatips for helpful tips. -Damian
