Forum Discussion

Wolf's avatar
Wolf
Freshman
7 years ago

Intermittent slow internet speeds, HIGH variations, occasionally unusable

I have opened a case with HughesNet and they promptly closed it with a "Everything is fine at the moment" canned message.  Called on lunch at work, got a person in India who read from a script, said ...
download
Intermittent
Performance
slow
Slow internet
  • Liz's avatar
    Liz
    7 years ago

    Hi Wolf,

     

    Thanks for posting and welcome to the community! I appreciate you running tests and providing many updates. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Your patience and understanding are much appreciated.

     

Wolf's avatar
Wolf
Freshman

Update:  Still slow internet speeds.  After failed attempts at getting customer service, I have looked up providers in my area, and found DSL is now available at my location.

 

I have now ordered a DSL install next month, and am SEVERELY Dissattisfied with HughesNet on their customer support, and how this suddenly happened.  5 months of perfectly fine data, then suddenly ISDN is a better option?  This makes me sick and now looking at the contract in efforts to waive the cancel fee.

 

There is no way that HughesNet is living up to their contractual obligations at this point.  People, including myself, are having problems, and they just sweep it under the rug like it's no big deal.  When I pay a large sum of money a month, I expect service that equals the amount I am paying for, not a [REDACTED] pushed hard up my [CENSORED]

 

If this all didn't happen, if their customer support was good, I would still be a customer... But instead people are just dollar signs to them it seems.

kbills's avatar
kbills
New Poster
7 years ago

I agree with you. Hughesnet is the worst internet I have ever had. I can't even watch a video on facebook without it lagging. It seams to get worse. I can't wait until my contract is up. 

  • Wolf's avatar
    Wolf
    Freshman
    7 years ago

    It's surprising that a company can be worse than Comcast, is it not?

     

    :::.. Download Speed Test Result Details ..:::
    Download Connection Speed:: 196 kbps or 0.2 Mbps
    Download Speed Test Size:: 256 kB or 262144 bytes
    Download Binary File Transfer Speed:: 25 kB/s
    Tested At:: https://TestMy.net
    Validation:: https://testmy.net/db/REUsTibzP
    TiP Measurement Summary:: Min 0.12 Mbps | Middle Avg 0.18 Mbps | Max 0.27 Mbps | 74% Variance
    TiP Data Points:: 0.21 Mbps, 0.17 Mbps, 0.26 Mbps, 0.16 Mbps, 0.17 Mbps, 0.25 Mbps, 0.23 Mbps, 0.17 Mbps, 0.13 Mbps, 0.17 Mbps, 0.16 Mbps, 0.12 Mbps, 0.17 Mbps, 0.25 Mbps, 0.22 Mbps, 0.16 Mbps, 0.12 Mbps, 0.17 Mbps, 0.27 Mbps
    Client Stats:: https://testmy.net/compID/2229861827468
    Test Time:: 2018-01-21 21:07:00 Local Time
    Client Location::
    Target:: Dallas, TX https://dallas5.testmy.net
    Client Host:: https://testmy.net/hoststats/Unknown
    Compare:: 47% slower than client avg, 99% slower than world index
    1MB Download in 40.96 Seconds - 1GB Download in ~12 Hours - 4X faster than 56K
    This test of exactly 256 kB took 10.828 seconds to complete
    User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!]

     

    Still TERRIBLE internet speeds.  Speedtest.net states 40mbit but I laugh at that.  Regarding it's accuracy, reading through posts, Speedtest.net was considered "Innacurate" due to it's compression it uses, so it doesn't play nice with Hughesnet.  Makes sense!  It's why they always suggested testmy.net vs other speed testing methods as it's more direct with actually downloading files.

     

    Testing a known download, I got 230-270KB/s, (Video data saver off, Google being the server host)  which equates to 1.8mbit - 2.1mbit, still quite shy of 25mbit!  at 25mbit a download should be 3MB/s roughly, and at 40mbit it should be at 5MB/s roughly.  Considering I am getting 230-270KB/s that leads me to believe the "Speed Tests" are not showing very accurate data!

     

    Either:  Hughesnet detects speed testing, and artificially "Boosts" the speed to show "Oh, we get HIGHER than advertised speed, see?!"  or there are compression algorythms in place that are skewing results.