Forum Discussion
Intermittent slow internet speeds, HIGH variations, occasionally unusable
I have opened a case with HughesNet and they promptly closed it with a "Everything is fine at the moment" canned message. Called on lunch at work, got a person in India who read from a script, said ...
Hi Wolf,
Thanks for posting and welcome to the community! I appreciate you running tests and providing many updates. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Your patience and understanding are much appreciated.
Update: Still slow internet speeds. After failed attempts at getting customer service, I have looked up providers in my area, and found DSL is now available at my location.
I have now ordered a DSL install next month, and am SEVERELY Dissattisfied with HughesNet on their customer support, and how this suddenly happened. 5 months of perfectly fine data, then suddenly ISDN is a better option? This makes me sick and now looking at the contract in efforts to waive the cancel fee.
There is no way that HughesNet is living up to their contractual obligations at this point. People, including myself, are having problems, and they just sweep it under the rug like it's no big deal. When I pay a large sum of money a month, I expect service that equals the amount I am paying for, not a [REDACTED] pushed hard up my [CENSORED]
If this all didn't happen, if their customer support was good, I would still be a customer... But instead people are just dollar signs to them it seems.
I agree with you. Hughesnet is the worst internet I have ever had. I can't even watch a video on facebook without it lagging. It seams to get worse. I can't wait until my contract is up.
It's surprising that a company can be worse than Comcast, is it not?
:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 196 kbps or 0.2 Mbps
Download Speed Test Size:: 256 kB or 262144 bytes
Download Binary File Transfer Speed:: 25 kB/s
Tested At:: https://TestMy.net
Validation:: https://testmy.net/db/REUsTibzP
TiP Measurement Summary:: Min 0.12 Mbps | Middle Avg 0.18 Mbps | Max 0.27 Mbps | 74% Variance
TiP Data Points:: 0.21 Mbps, 0.17 Mbps, 0.26 Mbps, 0.16 Mbps, 0.17 Mbps, 0.25 Mbps, 0.23 Mbps, 0.17 Mbps, 0.13 Mbps, 0.17 Mbps, 0.16 Mbps, 0.12 Mbps, 0.17 Mbps, 0.25 Mbps, 0.22 Mbps, 0.16 Mbps, 0.12 Mbps, 0.17 Mbps, 0.27 Mbps
Client Stats:: https://testmy.net/compID/2229861827468
Test Time:: 2018-01-21 21:07:00 Local Time
Client Location::
Target:: Dallas, TX https://dallas5.testmy.net
Client Host:: https://testmy.net/hoststats/Unknown
Compare:: 47% slower than client avg, 99% slower than world index
1MB Download in 40.96 Seconds - 1GB Download in ~12 Hours - 4X faster than 56K
This test of exactly 256 kB took 10.828 seconds to complete
User Agent:: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.132 Safari/537.36 [!]Still TERRIBLE internet speeds. Speedtest.net states 40mbit but I laugh at that. Regarding it's accuracy, reading through posts, Speedtest.net was considered "Innacurate" due to it's compression it uses, so it doesn't play nice with Hughesnet. Makes sense! It's why they always suggested testmy.net vs other speed testing methods as it's more direct with actually downloading files.
Testing a known download, I got 230-270KB/s, (Video data saver off, Google being the server host) which equates to 1.8mbit - 2.1mbit, still quite shy of 25mbit! at 25mbit a download should be 3MB/s roughly, and at 40mbit it should be at 5MB/s roughly. Considering I am getting 230-270KB/s that leads me to believe the "Speed Tests" are not showing very accurate data!
Either: Hughesnet detects speed testing, and artificially "Boosts" the speed to show "Oh, we get HIGHER than advertised speed, see?!" or there are compression algorythms in place that are skewing results.
