Forum Discussion
Internet is abysmal but the privacy and security issues are far worse
MisJulie72,
This message will pop-up on any device connected to the service until the billing issue is resolved on your end. We are not able to limit the number of devices that receive this message.
For future reference, you can set-up text or e-mail billing notifications to avoid these messages http://support.hughesnet.com/en/faq/account_billing/how-do-i-subscribe-or-modify-my-hughesnet-notifications
-Jay
As far as the internet, I was catching up on some YT videos and all of a sudden nothing. Then got the notification I wasn’t connected to the internet. I didn’t readily look at the modem, I tried a number of things to figure out what was going on. Then called customer service. She asked if I’d rapid cycled the modem and it was then that I noticed there were only 3 lights on. She said unplug the modem but before I could even walk the 10 feet it was already back to normal. About 1-2 hours later it went down again. This time only the power light was on. I unplugged it and plugged it back in and it was ok for about that long. Then the internet light was the only one out. Right at 2:00 am CST *poof* everything came back on just fine.
I am aware of the 2.4 GHz and 5 GHz and which does what. I learned that just the other day on an advanced technical support call stemming from continuous issues.
I do appreciate the help. The advanced techs are ALWAYS more knowledgeable than phone people. I don’t know who or where Hughes gets their employees but that’s another topic for another day.
I am never out of range of the modem at home. I live in a 32.5’ RV and the modem is basically right in the middle where a TV would normally go
It's possible that the two outages were caused by weather at your gateway. Like the dish at your location it's susceptible to bad weather, though it usually takes harsher weather to affect it due to being a much larger and more powerful dish. If you don't already know where your gateway is located, you can find out by looking at the information here. It's a website by one of the other "regulars" here. Once you know where it is you can check the weather for that area to see if this may have been the cause. When weather at one's gateway does cause an outage it's usually short lived.
I'm sure the reps will take a look at what could be causing it. I forgot to mention in my last reply that, if you don't already, it would be best to leave your HughesNet modem plugged in so that the reps can run remote diagnostics on your HughesNet equipment if they deem it necessary, which they likely will. I mention this due to some people unplugging their modem when they're not using the service (I do).
As for the email, that's a head scratcher, no doubt. I'm sure that the reps will be able to look into it and find out why it's happening, as it definitely shouldn't be.
Though it's unlikely they would, just to make sure they don't miss this thread I'll tag a couple of the reps. With the email thing being especially concerning, and with it being the last day of the week for them, I'm hoping they reply today. Liz Jay
Good luck. :)
- GabeU
This has been a great help. I appreciate it. I just joined the community and have no idea how to use it. Just winging it.Hello MisJulie72,
Thank you for reaching out here on the community. I see that GabeU has already provided some very helpful information!
I'd like to take a closer look at your account to see what may be going on with the intermittent outages and the e-mails. Please see my private message to continue!
-Jay
