Forum Discussion

capnzathrus's avatar
capnzathrus
Sophomore
8 years ago

Low download high upload

During throttled time, I usually get about 2+mbps download and 1mbps upload. For the last several days, download has been about .40 to 1mbps and 4mbps upload. I have contacted tech support with no ...
Performance
  • capnzathrus's avatar
    capnzathrus
    8 years ago

    Don't need a rep to answer this, anymore. Just spoke to phone rep for the last time I'm going to try. Apparantly, hughesnet does not care if your internet drops to the point you can not browse at all after your paid allowance is exhausted. They have no interest in making adjustments, unless you can afford to pay for more data allowance. I have been with Hughesnet for a couple years, and have never been treated this way. Someone always took care of the issue before I upgraded to Gen5. Now, I have to find another internet service that actually cares when the customer has an issue. I have suggested Hughesnet to many people. I will, now, have to tell them exactly what is going on and will have them tell everyone they know.

    To all you people whao have nothing better to do than hang out in Hughesnet tech support and criticise, make suggestions and get gold stars from the reps.....

    DO NOT REPLY TO THIS.

rmadigan55's avatar
rmadigan55
New Poster
  1. Will using a VPN alter any readings?   I know Hughesnet doesn't recommend using a VPN but we have no choice.  We have to use one for my wife's work.  Could we better speeds using an Ethernet cable?  We have Gen5 with their Wi-Fi modem.   I'll have my wife test it at the testmy website tonight.
GabeU's avatar
GabeU
Distinguished Professor IV
8 years ago
rmadigan55 wrote:
  1. Will using a VPN alter any readings?   I know Hughesnet doesn't recommend using a VPN but we have no choice.  We have to use one for my wife's work.  Could we better speeds using an Ethernet cable?  We have Gen5 with their Wi-Fi modem.   I'll have my wife test it at the testmy website tonight.

If you are speaking of altering readings as in speed, using a VPN can, and almost surely will, have a negative effect on your speeds.

 

You may be able to get better speeds with a LAN connection, but that would really depend on whether you were already getting degraded speeds, in general, due to using WiFi.  If you're asking whether, regarding speed in general, a LAN connection is better for a VPN than a WiFi connection, I doubt it, but then I've never used a VPN, so I can't say with any certainty.  I do know that, again, in general, as long as the overall speed of the two connections is the same I've not seen any difference in the programs I've used when concerning a LAN vs WiFi connection.