Forum Discussion

Daryl's avatar
Daryl
Freshman
7 years ago

More Slow 5 Gen download speeds

My upload speeds are consistently higher than download speeds. Download speeds are consistently less than 2mbs. Its got to be better than this. Hughes tech support has been useless to this point. I read a post about satellite connection and Beam ID, here's my connection. Can anybody help?

Satellite NameEchoStar-19-NAD
Gateway ID4
Beam ID96
Outroute ID1
Download speeds
Performance
  • GabeU's avatar
    GabeU
    7 years ago

    Daryl

     

    Can you post a few speed test results?  Normally, it's asked that people perform tests at testmy.net, but recently it's been having difficulties, so the reps are open to tests from other sites, like Hughes' own speed test and Speedtest.net, and others.  In addition to the aforementioned testmy.net, I would stay away from fast.com, as its speed test results can be affected by the Video Data Saver, as well as the test using a lot of data when the Video Data Saver is turned off.  

     

    When you run your speed tests, if you have the abilitiy it would be best to run them with a device that is directly connected to the HughesNet modem with LAN cable rather than via WiFi.  It would also be best to disable the WiFi in the HT2000W modem while running the speed tests so that nothing else is sapping any bandwidth at the same time.  If you are unaware of how to disable the WiFi in the HT2000W, please see section 6 of the following PDF...    http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Daryl

       

      Your download speeds actually look to be decent, overall, though the upload speed from the test shown looked a good bit low. 

       

      What is it that you're doing that seems to be suffering from a speed issue?  

      • CowBoy's avatar
        CowBoy
        New Poster
        7 years ago

        I'm not getting what I'm paying for. Speed test results: D/L .92mbps Upload is 3.20 mbps

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Daryl

     

    Can you post a few speed test results?  Normally, it's asked that people perform tests at testmy.net, but recently it's been having difficulties, so the reps are open to tests from other sites, like Hughes' own speed test and Speedtest.net, and others.  In addition to the aforementioned testmy.net, I would stay away from fast.com, as its speed test results can be affected by the Video Data Saver, as well as the test using a lot of data when the Video Data Saver is turned off.  

     

    When you run your speed tests, if you have the abilitiy it would be best to run them with a device that is directly connected to the HughesNet modem with LAN cable rather than via WiFi.  It would also be best to disable the WiFi in the HT2000W modem while running the speed tests so that nothing else is sapping any bandwidth at the same time.  If you are unaware of how to disable the WiFi in the HT2000W, please see section 6 of the following PDF...    http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf

    • Daryl's avatar
      Daryl
      Freshman
      7 years ago
      I don't know how to post the speed test results, but they are consistently under 2mbps. My upload speeds are faster. I'm using phone to run them because my desktop won't connect to the router wirelessly. My installation tech wouldn't install my router near my desktop, it would have required more effort on his part.