Forum Discussion

RobertOder's avatar
RobertOder
Junior
12 months ago

NEW email Problem!

I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad.  I can receive email just fine.  It appears that all of my email clients are suddenly unable to log into the outgoin...
email not working AGAIN
Performance
maratsade's avatar
maratsade
Distinguished Professor IV
12 months ago

I hope that Liz , Remy , Damian , or even Jay or Amanda  reply to you today.  You're likely not the only one going through this.  

Have you called the 800 number or gotten on the chat to see if they're aware of reports of email issues?

  • RobertOder's avatar
    RobertOder
    Junior
    12 months ago

    Hi Maratsade!

     

    Thank you for responding.

     

    When I call the 800 number, I get some young inexperienced kid that does not have a clue about this problem.  I think there is something in the outgoing email server that is preventing client logins.  I believe this requires intervention by a Tech person.  As this always happens in late December, I cant help but wonder if some key person is on Christmas leave.

     

    I need HELP!

     

    Robert

    • Remy's avatar
      Remy
      Moderator
      12 months ago

      Robert,

       

      Thanks for reaching out! We have our team looking into this issue for you. To start, is your email client set up in accordance with this link https://my.hughesnet.com/support/faq/418/?How%20can%20I%20get%20HughesNet%20Email%20on%20my%20Mobile%20Smart%20Device??

       

      Your email status shows that it's active, so you're not currently suspended. Please try logging in to my.hughesnet.com and click on 'My Email'. If you're able to do so, please attempt to send an email through here and let us know what ends up happening!

       

      Thanks,

      Remy

      • RobertOder's avatar
        RobertOder
        Junior
        12 months ago

        Hi Remy:

         

        If I seem impatient, it is because this has been going on now for several years.  Every year in December, this happens.  This is a technical problem and it needs to be fixed by technical people.  Please see if you can get a tech person on it.  In this day and age, email is critically important.  My email is on signs all over town.  I am unable to respond to client emails at this time.  I am losing business because of this.  If you are unable to get the techs to fix this, please give me their contact info and let me see if I can help.  I worked at Hughes for many years, and I am a seasoned Electrical Engineer.  

         

        Thank you.

         

        Robert Oder

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      12 months ago

      Since it happens every December, could it have something to do with higher loads on the server? Just saying; it's not like I know what I'm talking about...

      • RobertOder's avatar
        RobertOder
        Junior
        12 months ago

        is there anybody ut there in HughesNet tech who can help?  Is this to be the norm?

         

        Robert