Forum Discussion

WVBear's avatar
WVBear
New Poster
5 years ago

New to Gen5 but have issues

I am new to Gen5 and just upgraded from Gen4. I have been a customer for roughly 18 years (old Direcway) so I am not a novice to the quirks of satcomms. My issue is this.....my modem has been setup f...
Performance
  • WVBear's avatar
    WVBear
    5 years ago

    Yes it was. And my PC is connected to the modem by 4ft eternet cable.

     

    But I have good news!!.....🎉🥁🎺🎇 ........The reinstallation of my browsers and a fresh reboot, finally brought up the "lets set up your device" message and began promptly working! YaY 🥳 So far so good 🤞🙂 Thank you for trying to help me. Now, I'm off to see what kinda trouble I can get into.......🤪

maratsade's avatar
maratsade
Distinguished Professor IV

So, when the buffering issues are happening, the State Code is 0.0.0?

 

How far is your device from the modem when you're streaming?

 

 

 

WVBear wrote:

No error codes here, I may have to reinstall my browsers perhaps that will help 🤔

 

 

WVBear's avatar
WVBear
New Poster
5 years ago

Yes it was. And my PC is connected to the modem by 4ft eternet cable.

 

But I have good news!!.....🎉🥁🎺🎇 ........The reinstallation of my browsers and a fresh reboot, finally brought up the "lets set up your device" message and began promptly working! YaY 🥳 So far so good 🤞🙂 Thank you for trying to help me. Now, I'm off to see what kinda trouble I can get into.......🤪

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning WVBear, 

     

    It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

    Thanks,

    Liz