Forum Discussion

firestorm1's avatar
firestorm1
New Poster
8 months ago

noise coming from modem

Recently  my HT2000W has started making a slight noise....kind of like a fan noise or mild motor noise. It's not disturbing now but should I worry about future problems? It's about a year and a half ...
noisy modem
Performance
maratsade's avatar
maratsade
Distinguished Professor IV
8 months ago

I would let the Hughesnet reps on this site check the modem from you remotely and see if it's showing any issues.

 

Does it have plenty of space all around it?

  • firestorm1's avatar
    firestorm1
    New Poster
    8 months ago

    Thanks for the reply!

     It has about an inch of open space on each side and feels cool when I put my hand near the sides. However, it is quite warm on the top. How do I get the Hughesnet reps to check it remotely?

    • Remy's avatar
      Remy
      Moderator
      8 months ago

      firestorm1,

       

      Thanks for reaching out! I'm sorry to hear you've been experiencing some equipment issues! It seems these are your first posts here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account through your Community profile. Please send us a private message at the link provided below with your account number or a phone number attached, so we can take a deeper dive into this for you!

       

      https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

       

      Thanks,

      Remy