Forum Discussion

MrCRJP's avatar
MrCRJP
Freshman
2 years ago

Please run site diagnostics

Hello! For a few weeks, our service has seen some substantial slowdowns and interruptions. It never goes out completely, but we do see time outs and similar interruptions fairly regularly. I suspect ...
Performance
Remy
  • Liz's avatar
    Liz
    2 years ago

    Hi MrCRJP,

     

    Thanks for reaching out and describing what's happening. I ran diagnostics on your site, and besides being subject to the Fair Access Policy, the HughesNet equipment is working normally. Our reports indicate that for the past few weeks, your gateway in Omaha has been experiencing inclement weather on top of several hours of maintanance one day last month which impacted service. Please check your PMs, I'll send you a message shortly to further address your concerns.

     

    -Liz

Liz's avatar
Liz
Moderator
2 years ago

Hi MrCRJP,

 

Thanks for reaching out and describing what's happening. I ran diagnostics on your site, and besides being subject to the Fair Access Policy, the HughesNet equipment is working normally. Our reports indicate that for the past few weeks, your gateway in Omaha has been experiencing inclement weather on top of several hours of maintanance one day last month which impacted service. Please check your PMs, I'll send you a message shortly to further address your concerns.

 

-Liz