Forum Discussion

bkeeper1's avatar
bkeeper1
Junior
8 years ago

Problem AGAIN with speed in evening!

.68 on your test a few minutes ago.  Very slow in evening  below 1.0 at times -- buffering, etc.  check  testmy site and your site the last couple of days.  Speed acceptable in morning.  I know traffic can hurt speed, but not to this extent.  Can you help? or do I just have to put up with it?     Hi Liz
Bkeeper
  • Amanda's avatar
    Amanda
    8 years ago

    bkeeper -our last discussion ended with upgrade and cancellation options. I have private messaged you about upgrading and what I can do for you.

     

    Amanda

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago
    Hi Cliff

    I am sorry you had a tough weekend with the service.. I do hope that the changes our engineer made today have eased this a bit. There are even more changes coming on Wednesday 2/28 to help with your performance. Please let me know if you see any change.

    Thank you
    Amanda
  • Amanda's avatar
    Amanda
    Moderator
    8 years ago
    Hi Cliff

    Got the call today that last night the work was completed on your beam. Any difference today? Seems we may have to wait until tonight to see if it has improved. I do hope their changes have had some effect.

    Thanks
    Amanda
  • bkeeper1's avatar
    bkeeper1
    Junior
    8 years ago
    Good morning Amanda;
    Did not notice much of a change --  speed seems more erratic. Dropped to less than 1Mbs last evening. Check out the testmy page.  I was trying to stream movies yesterday so that might have influenced the tests in the afternoon and early evening. But tests run later were isolated. We will see what happens over the weekend. I think they still have work to do.
    One thing else I have noticed.  I have not been getting the daytime speeds I used to get. (I believe I mentioned this before)  I used to get 15 to 20 Mbs regular, now I,m lucky to get 12 or better. Don't know if this has a bearing on the problem or not?  Like right now, it is 4-5 a.m. and I am only getting 7-11 Mbs.  Should be much higher.  Everything is off here, and there can't be much traffic.
    Thanks for your help,
    Clff
  • bkeeper1's avatar
    bkeeper1
    Junior
    8 years ago
    Hi Amanda;
    Hope you had a good weekend.  It has been pretty much the same here (with the connection speed) as it has been lately..  Sure hope this gets fixed soon. I have been running a lot of speed tests - so you can check those out on the testmy page. 
    Thanks,
    Cliff
    • bkeeper1's avatar
      bkeeper1
      Junior
      8 years ago

      Have not heard from you.  Still having same problem.  What is happening?  When is the new one going online or whatever?  Would appreciate knowing you are still there.

      Cliff

       

      • bkeeper1's avatar
        bkeeper1
        Junior
        8 years ago
        Hi Amanda;
        Problem is getting WORSE - STILL NO SPEED IN EVENING!!  I know you are busy - what with the changeover etc.,  but would appreciate it if you would at least wave as you go by.  Any idea how much longer this is going to be?  It is really getting old.  Keep smiling -- things have to get better (I hope).
        Thanks for your help 
        Cliff

        .

         

         

         

         

         

        .

         

  • rlucken's avatar
    rlucken
    Sophomore
    8 years ago
    I have the exact same issues. And the same run around.