Forum Discussion

jc2's avatar
jc2
Sophomore
8 years ago

Gen 5 speeds are slowing down

When Gen 5 was first installed in April I was getting download speeds around 40Mbps. Now 3 months later it has slowed to 21 which is slower than the advertised 25. Called tech support and they said th...
Performance
  • jc2's avatar
    jc2
    8 years ago
    Aedan,
    My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.
jc2's avatar
jc2
Sophomore
Device health says Not Available
Aedan's avatar
Aedan
Senior
8 years ago

Hello jc2,

 

Thanks for posting. I am glad to see that our community super users were able to assist you. I am going to escalate your case to our engineers and will get back to you once I receive an update. In the meanwhile, please continue to monitor your system and let us know if there is any change. Thanks.

 

-Aedan

  • jc2's avatar
    jc2
    Sophomore
    8 years ago
    Aedan,
    My HT2000W modem is back up to speed. In the morning during bonus data hours l ran a speed test and it was still slow. I re-enabled the 5.0 Ghz network that I had disabled during all of the testing and troubleshooting and as usual it didn't show up on my computer but did on my phone. So l connected to the 5.0 network on my phone and ran a download speed test of 42Mbps! So l switched back to 2.4 on my phone and ran in the 40s. Went back to my computer on 2.4 network and had a download speed of 43Mbps. So really all that was done was disable 5.0, re enable and connect to 5.0 and switch back to 2.4 . Maybe the upcoming firmware update will help. Thanks to everyone for their help and patience.