Forum Discussion
Invalid OpenID or Credentials
Hello,
I just got an update that the mapping is complete and just checked it myself to verify there is indeed actual account information showing. Can you give it a look when you have time? Please do not attempt to delete any of your e-mail accounts while logged in, if you need something done for them please message me privately.
Thank you
Amanda
Hi ctpowers,
I've created a ticket to have this resolved for you. Please accept our apologies for any inconvenience this has caused.
In the meantime, you should be able to track your usage from http://systemcontrolcenter.com or http://192.168.0.1 from your web browser while connected to your HughesNet system. Alternatively, you can download and install the Usage Meter from the "MyAccount" tab above, as they do not require a login.
The OpenID error should not be prohibiting you from accessing your email from the My Email link above, nor through a 3rd party client, so we may need to troubleshoot that separately.
Lastly, our support group should not have promised a call back from an engineer, as these are normally done by our advanced technical support group. It is also possible that they have an old or incorrect phone number on file. Regardless of that, the issue cannot be fixed over the phone, but only by our internal database technicians by manually fixing your account in our system.
Once it is complete I will reply back to you here, but in the meantime, please feel free to send me a private message with the e-mail addresses you'd like to keep and the ones you want removed so we can go ahead and do that too.
Thank you,
Amanda
