Forum Discussion
NEW email Problem!
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
Since it happens every December, could it have something to do with higher loads on the server? Just saying; it's not like I know what I'm talking about...
is there anybody ut there in HughesNet tech who can help? Is this to be the norm?
Robert
Yes, they have a tech department. The reps on this site will contact the engineers/techs on your behalf if needed. Remy is working with you and you've replied to his question; now you need to wait until Remy replies to you again. The reps here aren't here full time, unfortunately, and there is no unmediated way to contact the techs/engineers directly.
I hope someone gets this corrected SOON! I am having the same issue. I cannot send emails. It has been off and on the past month but now nothing can get sent. I also use this for business so it is VERY important this gets fixed.
Reid
Hi Reid:
I feel the same pain you do. I really don't know who to complain to. The moderators on this site say they contact system tech people. Apparently, they are middlemen. The system tech people take their time solving the problem. Every year in December it gets very bad. This has happened several years now. I think there is some key technical person who needs to intervene and keep things running, and he goes on Christmas vacation, so the problem remains unfixed. I cannot find any other explanation, and the HughesNet people are not willing to give me one. Unfortunately, I am in a rural location and I have no other options for internet service. And just changing to another email provider would be very expensive, as we are in the Real Estate business and our email is on signs all over two counties.
I know the above does not help you any, but maybe if we keep complaining enough, maybe somebody will fix the problem. I have had HughesNet for over twenty years. These Hughes people owe this to us.
Take care and please keep in touch.
Robert
HI Robert,
It was actually comforting to see someone else is having the same problem as I have been. I rarely get on this site but decided to see if there is a big issue with Hughesnet - and there IS!
I have been with Hughesnet for over 23 years and I, to, live in a rural area so I feel your pain.
I hope someone gets on this right away and gets it fixed. It is VERY frustrating to say the least.
Take Care,
Reid
Small update:
If anyone had been seeing issues being redirected to a webpage when attempted to access your webmail (perhaps something saying Zimbra mail, or just Zimbra), this was resolved and any issues related to that should have cleared up after 12/15. Please let us know if anyone is still experiencing something like this. You may need to clear cookies and cache, or re-enter your account credentials on 3rd party apps.
Thanks,
Amanda
