Forum Discussion
Slow Gen5 download speed
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
Thank you for this update, lostmtnman. I have not been informed of any particular work done in the past few days, but it could be possible that something has been done. Our engineers are constantly making adjustments to maintain network performance. We are expecting a general update from engineering this week, so hopefully that may shed some light on your recent improved experience. I'll post back once I have any news to share.
Good morning lostmtnman,
Thank you for running these new tests to show this, we're compiling this data. We are expecting a general update from engineering soon, I'll post back once we hear from them.
Your patience and understanding are much appreciated.
I am having aweful speeds as well. here are my results http://testmy.net/db/sqyGfIiak
It would be beneficial for you to start a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while in the Tech Support section.
If you do run tests, it would be best for you to run them under an account that you create at testmy.net so they are logged. If the engineers need the test results, they will need the quickstats link, which can only be given from a user created account.
I am with Hughesnet only for about three months --- initially good for the first few days, and then for the past 2.5 months download speeds are very low and volatile. I am using Windows 7 OS with nothing fancy installed; Hughes HT2000W modem. My main use is work related up-/ and down loading of relatively large CAD files, and well as remote CAD work (using OnShape). I have contacted the tech support but to no avail. It appears that the tech support cannot do anything about slow download/upload speeds and high volatility in speeds (see data below). All speed test data is recorded at my Hughesnet account speed test site. I have not experienced this bad of a service ever before with any other internet service provider. And, the problem is not in my computer or system, as I have tested three different computers, changed configurations, am directly hardwired to the modem, disabled everything I possibly can in order just to focus on the download/upload performance. I am also not streaming anything but use the connection for work and up- /downloading files. With all the arrangements, and all three computers, I am getting about the same results. The problem appears clearly to be at the Hughesnet end. It appears (and this is a hypothesis) that Hughesnet, in order to manage their overall traffic, throttles individual services down regardless of the level of the individual contract (and I have the highest available data contract and commitment). I, honestly, cannot recommend Hughesnet satellite service to anyone. My previous service provider was Comcast and prior to that AT&T. I never had to conduct "speedtests" as the connections were always stable and services predictable, and speed (down/up) variablity (measured as standard deviation) was within (+ -) 5 Mbps.
Here are some of my latest results from the hughesnet site (in total I have abot three months (from 10/1/2017- to today) of speed data):
Speed Test HistoryExportPrintPlease allow up to 5 minutes to see your latest test results.Show: 102550100150200 at a time. (Total: 61) Page 1 of 3Next >>> Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem01/11/2018 03:48 PM23612589Yes01/11/2018 03:47 PM20302486Yes01/11/2018 03:46 PM2162846Yes01/05/2018 04:08 PM10982346Yes01/05/2018 03:56 PM14872470Yes01/05/2018 03:54 PM3551524Yes01/05/2018 03:52 PM4662339Yes01/05/2018 11:25 AM48112781Yes01/05/2018 11:23 AM17302965Yes01/05/2018 11:22 AM2542729YesGary Waissi
Good morning lostmtnman,
Thank you for your patience while we worked to address your concerns. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi lostmtnman,
Thank you for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.
Hi lostmtnman,
How has performance been lately? It's been a while since I've heard from you and I see that you canceled the dispatch I created for you last month. Is everything OK?
Thanks for inquiring Liz. My download speed issue is still the same. SLOW!!! Hughesnet did send a tech out here over a month ago to check out my site and equipment and repoint my dish to Echostar 17 vice Echostar 19 to see if that would correct the download speed issue. He said my equipment checked out fine but couldn't do the repoint because he was not permitted by his company to climb up on the roof which is necessary to do the repoint, so I'm still on Echostar 19. I had expected to hear back from Hughesnet after they received his report regarding getting someone else to repoint the dish that is okay with climbing on the roof, But no response yet.
Lostmtnman
