Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so for...
There is no 30 day trial period or anything like that, so you would be subject to an Early Termination Fee. The ETF for residential accounts is $400 for the first 90 days after service activation and $15 less each month thereafter.
Is there a techincal issue you're having with the service?
Oh, I know. Ive just never had a throttle so hard that it has literally made me incapable of using the internet. AND most importantly, I had data when the problem first began, I didn't run out of Data until later on Saturday
Those mega-spikes are SO annoying. They're some kind of glitch, and the techs will ignore those.
Did you run out of ALL data, or do you still have your bonus data? I ask because the tests won't be very helpful to the techs if you're running them while under FAP. You need to run them while you have data so they show whether there's an issue.
Do you have many devices connected to your network? If so, you may want to disconnect as many as possible from the network so the devices are not competing for system resources. The speed drain is much more noticeable during FAP because there isn't a lot of speed to go around to begin with.
Even though the storm(s) may be gone, sometimes it takes a while for the system to recover.
EDIT: Hopefully the reps here (Liz , Remy , Damian ) will get involved with your case and check your modem, just in case there's an issue there, and indicate whether you should run more tests or do some other kind of troubleshooting.
Im out of all data right now. The problem began on Wednesday or Thursday, and I didnt post about it until Saturday since I was hoping it would resolve itself I fully ran out of data, Bonus Data, on Saturday, after the speed issues ended
I'll be out of data for 5 days.
Ive thought of that, but ive checked everything that could be potentially eating that data, and theres nothing. I run a pretty simple ship with the internet of things!
And beyond the speeds being slow, maxing at 40kBs(excuse my inconsistancy in typing that out), for whatever reason websites refuse to connect properly or load properly. Its some real dial up flashbacks. As noted in my original post, my modem isnt doing anything strange, no strange lights or blinking patterns, and my dish and dish eye look perfectly fine...from the ground at least. Due to that and the transience of the speed issue, I feel like theres something wrong at Hughes, or I got me a freeloader eating my internet somewhere....
Yeah, something's clearly not right over there. Let's hope the reps on this site chime in today.
These may be stupid questions, but: is your device fully updated to the latest operating system and drivers? Are the browsers all updated to the latest version? Does the slow website issue happen on all browsers? Does the slowness happen if you connect to the modem directly, using a LAN cable?
Yeah, everything is updated enough I believe, and since its a widespread issue I don't think the older computer's oldness is as much an issue...
I just had it trying to do a 25MB test, and it ended up freezing up somewhere in the middle and not finishing at all. Ive checked all avenues for something hogging the data, but I don't think theres anything, and even if there was, this is...beyond the pale unless theyve implemented an Ultra-Throttle
Yeah, things do look super slow, even for FAP. You may want to stop running tests unless a rep directs you to do so. I don't think these tests you're running under FAP would be useful, plus you're going to end up screaming uncontrollably and pulling your hair out. :)
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speed issues, is there an issue at Hughes?","id":"message:134459","revisionNum":3,"repliesCount":24,"author":{"__ref":"User:user:47156"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:134459"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:134459"},"body@stripHtml({\"truncateLength\":200})":" Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so for...","body@stringLength":"2179","rawBody":"
Since the morning of August 11th, ive been having severe speed issues. I barely get more than 20kbs when downloading, im having a lot of trouble loading anything on Facebook, cant use Youtube, so forth for so on. The last speed test ive done using the speed test on this site says my download speed was 0.35, and upload was 2.36. Im out of data in the day time, but ive still got about 3GB of night time data, as in, as I post this. I was barely able to get to this website
Ive rebooted my modem several times from the control panel, and ive unplugged it, let it sit for 10 minutes, and replugged. No improvement. My signal strength is 105 as I post this, there are no weather issues in my area, and my modem is looking perfectly fine, as in, no strange lights or anything
Furthermore, on the morning of the 13th after about 10AM, it picked up speed and ran at normal speeds. Having the same issues on another computer thats directly plugged into the modem. I havent tried using other online devices to check it though!
So is there maintence or issues at Hughes?
Thanks for your time! Hope this can be fixed, this is barely better than dial up right now
Heres my speed stats, im doing further testing! At this point, as suggested, ive stopped doing the testing since im in FAP condition, and with the 25MB size, its not even downloading. Speeds are at 40kB/s, and theres a lot of issues connecting. Still no obvious issues with my modem, and the speeds are the same using wifi or a wired ethernet connection, and ive tested on multiple devices and multiple browsers. The issue started sometime last week, and was fairly transitory, but became worse. On Saturday morning, when I made this topic, it fixed itself until 4AM Monday morning, after a storm rolled through. My current state code as of this edit is 24.1.1, but I had data during the beginning of the slowness issues so that should not be the issue. Hope we get some investigation going soon!
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Those mega-spikes are SO annoying. They're some kind of glitch, and the techs will ignore those.
Did you run out of ALL data, or do you still have your bonus data? I ask because the tests won't be very helpful to the techs if you're running them while under FAP. You need to run them while you have data so they show whether there's an issue.
Do you have many devices connected to your network? If so, you may want to disconnect as many as possible from the network so the devices are not competing for system resources. The speed drain is much more noticeable during FAP because there isn't a lot of speed to go around to begin with.
Even though the storm(s) may be gone, sometimes it takes a while for the system to recover.
EDIT: Hopefully the reps here (Liz , Remy , Damian ) will get involved with your case and check your modem, just in case there's an issue there, and indicate whether you should run more tests or do some other kind of troubleshooting.
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Those mega-spikes are SO annoying. They're some kind of glitch, and the techs will ignore those.
Did you run out of ALL data, or do you still have your bonus data? I ask because the tests won't be very helpful to the techs if you're running them while under FAP. You need to run them while you have data so they show whether there's an issue.
Do you have many devices connected to your network? If so, you may want to disconnect as many as possible from the network so the devices are not competing for system resources. The speed drain is much more noticeable during FAP because there isn't a lot of speed to go around to begin with.
Even though the storm(s) may be gone, sometimes it takes a while for the system to recover.
EDIT: Hopefully the reps here ( , , ) will get involved with your case and check your modem, just in case there's an issue there, and indicate whether you should run more tests or do some other kind of troubleshooting.
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Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth.
Thanks for the update, Danny89. There are times when heavy traffic demands will slow down your browsing performance but our network engineers are continually assessing service performance metrics and adjusting parameters to accommodate the increasing demand for internet bandwidth.
\n\n
\n\n
-Liz
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Oh, I know. Ive just never had a throttle so hard that it has literally made me incapable of using the internet. AND most importantly, I had data when the problem first began, I didn't run out of Data until later on Saturday
Obviously that mega speed test would be the one for when I still had data, and the problem had resolved itself for Saturday
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Oh, I know. Ive just never had a throttle so hard that it has literally made me incapable of using the internet. AND most importantly, I had data when the problem first began, I didn't run out of Data until later on Saturday
Obviously that mega speed test would be the one for when I still had data, and the problem had resolved itself for Saturday
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Severe speed issues, is there an issue at Hughes?","moderationData":{"__ref":"ModerationData:moderation_data:134503"},"body":"
Im out of all data right now. The problem began on Wednesday or Thursday, and I didnt post about it until Saturday since I was hoping it would resolve itself I fully ran out of data, Bonus Data, on Saturday, after the speed issues ended
I'll be out of data for 5 days.
Ive thought of that, but ive checked everything that could be potentially eating that data, and theres nothing. I run a pretty simple ship with the internet of things!
And beyond the speeds being slow, maxing at 40kBs(excuse my inconsistancy in typing that out), for whatever reason websites refuse to connect properly or load properly. Its some real dial up flashbacks. As noted in my original post, my modem isnt doing anything strange, no strange lights or blinking patterns, and my dish and dish eye look perfectly fine...from the ground at least. Due to that and the transience of the speed issue, I feel like theres something wrong at Hughes, or I got me a freeloader eating my internet somewhere....
Im out of all data right now. The problem began on Wednesday or Thursday, and I didnt post about it until Saturday since I was hoping it would resolve itself I fully ran out of data, Bonus Data, on Saturday, after the speed issues ended
I'll be out of data for 5 days.
Ive thought of that, but ive checked everything that could be potentially eating that data, and theres nothing. I run a pretty simple ship with the internet of things!
And beyond the speeds being slow, maxing at 40kBs(excuse my inconsistancy in typing that out), for whatever reason websites refuse to connect properly or load properly. Its some real dial up flashbacks. As noted in my original post, my modem isnt doing anything strange, no strange lights or blinking patterns, and my dish and dish eye look perfectly fine...from the ground at least. Due to that and the transience of the speed issue, I feel like theres something wrong at Hughes, or I got me a freeloader eating my internet somewhere....
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Yeah, something's clearly not right over there. Let's hope the reps on this site chime in today.
These may be stupid questions, but: is your device fully updated to the latest operating system and drivers? Are the browsers all updated to the latest version? Does the slow website issue happen on all browsers? Does the slowness happen if you connect to the modem directly, using a LAN cable?
Yeah, something's clearly not right over there. Let's hope the reps on this site chime in today.
These may be stupid questions, but: is your device fully updated to the latest operating system and drivers? Are the browsers all updated to the latest version? Does the slow website issue happen on all browsers? Does the slowness happen if you connect to the modem directly, using a LAN cable?
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Yeah, everything is updated enough I believe, and since its a widespread issue I don't think the older computer's oldness is as much an issue...
I just had it trying to do a 25MB test, and it ended up freezing up somewhere in the middle and not finishing at all. Ive checked all avenues for something hogging the data, but I don't think theres anything, and even if there was, this is...beyond the pale unless theyve implemented an Ultra-Throttle
Yeah, everything is updated enough I believe, and since its a widespread issue I don't think the older computer's oldness is as much an issue...
I just had it trying to do a 25MB test, and it ended up freezing up somewhere in the middle and not finishing at all. Ive checked all avenues for something hogging the data, but I don't think theres anything, and even if there was, this is...beyond the pale unless theyve implemented an Ultra-Throttle
Hope to hear something from tech soon!
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Yeah, things do look super slow, even for FAP. You may want to stop running tests unless a rep directs you to do so. I don't think these tests you're running under FAP would be useful, plus you're going to end up screaming uncontrollably and pulling your hair out. :)
Yeah, things do look super slow, even for FAP. You may want to stop running tests unless a rep directs you to do so. I don't think these tests you're running under FAP would be useful, plus you're going to end up screaming uncontrollably and pulling your hair out. :)
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