Forum Discussion

GW's avatar
GW
Advanced Tutor
2 years ago

Site diagnostics, please

Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
Performance
GW's avatar
GW
Advanced Tutor
2 years ago

Testmy is back online so now I can offer a link to my test records.

 

https://testmy.net/quickstats/Gateswood2

 

My RSS is 84 this morning so that's not a reason for the pitiful results when my internet was basically non-functional earlier today.

 

I noticed my connectivity results exceeded 2200 ms in all categories at that time but the test told me "You have good connectivity to the gateway".

 

Thanks,

GW

 

Edit: This testmy account is for the exclusive use of my main desktop that only runs hardwired ethernet connections. No wifi on this one.

  • Remy's avatar
    Remy
    Moderator
    2 years ago

    GW,

     

    Thank you for reaching out to us and providing these tests! I was able to test the speeds on our end, and it's showing similar results. It doesn't seem there's any issue with your alignment, and all diagnostics I ran outside of your speeds look alright. First, I want to see if a modem swap will do the job. It seems it's been about 3 years since you've received your previous modem. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if this new modem makes a difference!

    Thanks,
    Remy

    • GW's avatar
      GW
      Advanced Tutor
      2 years ago

      Hi Remy,

       

      It doesn't appear to be the modem. The replacement arrived Friday. I installed it Sunday morning after running 40 hourly automatic  speed tests with the old modem.

       

      The old modem test began Friday afternoon 6/23 at 1:21 pm and ended Sunday morning 6/25 at 4:43 am.

       

      The new modem test of 50 hourlies began Sunday morning 6/25 at 7:49 am and ended today at 9:22 am today.

       

      It looks like the new modem did a high download of 46.4 Mbps at 4:25 am 6/27 and a low of 0.69 at 9:19 pm on 6/26. The high upload was 3.11 at 11:07 am on 6/26. The low was 0.26 at 10:53 pm on 6/25.

       

      The old modem did a high download of 41.59 Mbps at 1:29 am on 6/24 and a low of 1.8 at 7:39 pm on Saturday. The high upload of 3.35 was at 2:30 am on 6/24. The low was 0.33 at 1:35 pm Saturday.

       

      None of these tests appear to be influenced by weather. At least on my end.

       

      We had some quick  thunderstorms come through Sunday and again after midnight for a few hours. You can see the hit on upload speeds during some of the late storms that coincided with a speed test but they didn't appear to bother the downloads all that much.

       

      The modem had a rough time doing a software update Sunday. It stuck on the dreaded 15 signal for quite a while doing that IPGW pool thing when trying to associate.

       

      Thanks,

      GW

      • Remy's avatar
        Remy
        Moderator
        2 years ago

        GW,

         

        Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!

         

        Thanks,

        Remy