Forum Discussion
Site diagnostics, please
Please run diagnostics for me. My Hughesnet has been running slower and slower for a while now. At times it's becoming useless. That's a problem because it's sometimes happening between 4 and 8 am in...
GW,
Thank you for reaching out to us and providing these tests! I was able to test the speeds on our end, and it's showing similar results. It doesn't seem there's any issue with your alignment, and all diagnostics I ran outside of your speeds look alright. First, I want to see if a modem swap will do the job. It seems it's been about 3 years since you've received your previous modem. Please expect the replacement soon; you can use its box to return the old modem. For your convenience, the return label is included in the outer pouch. Please let us know if this new modem makes a difference!
Thanks,
Remy
Hi Remy,
It doesn't appear to be the modem. The replacement arrived Friday. I installed it Sunday morning after running 40 hourly automatic speed tests with the old modem.
The old modem test began Friday afternoon 6/23 at 1:21 pm and ended Sunday morning 6/25 at 4:43 am.
The new modem test of 50 hourlies began Sunday morning 6/25 at 7:49 am and ended today at 9:22 am today.
It looks like the new modem did a high download of 46.4 Mbps at 4:25 am 6/27 and a low of 0.69 at 9:19 pm on 6/26. The high upload was 3.11 at 11:07 am on 6/26. The low was 0.26 at 10:53 pm on 6/25.
The old modem did a high download of 41.59 Mbps at 1:29 am on 6/24 and a low of 1.8 at 7:39 pm on Saturday. The high upload of 3.35 was at 2:30 am on 6/24. The low was 0.33 at 1:35 pm Saturday.
None of these tests appear to be influenced by weather. At least on my end.
We had some quick thunderstorms come through Sunday and again after midnight for a few hours. You can see the hit on upload speeds during some of the late storms that coincided with a speed test but they didn't appear to bother the downloads all that much.
The modem had a rough time doing a software update Sunday. It stuck on the dreaded 15 signal for quite a while doing that IPGW pool thing when trying to associate.
Thanks,
GW
GW,
Thank you for following up! It's unfortunate to hear that the replacement hasn't fixed the issue. We appreciate the updated speeds and troubleshooting statistics, it helps us out a lot! I've had your case escalated, and I'll provide you with updates once the investigation is complete! You may receive a call from our escalation team within a couple days. I'll also have a complimentary 5GB token added to help out!
Thanks,
Remy
Good morning Remy,
Please let me know if/when you need me to do more testing and the exact type. I'll leave the testmy records as they are for now. I think the two sets of hourlies clearly show it's a beam/network problem. I haven't gotten around to arranging and sorting the csv file but it will stick out like a sore thumb there.
Thanks,
GW
