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Slow download speed day four
I have coem to this forum in the hopes of reaching someone who an assist me in reaching someone who can troubleshoot this isue with me live or provide a technical explanation for the speeds I am seei...
Hi todreich,
Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns.
Thanks!
-Liz
Thank you that reply. I have followed those steps. I have over 30 tests run in last fours days. How would you like the data from those tests?
maratsade wrote:
You've come to the right place, but to have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Please post the URL to your Testmy.net's "My Results" page.
EDIT: here's your URL: https://testmy.net/quickstats/dwilliford
Your test sizes are incorrect -- please read the instructions for how to run the tests; otherwise they won't be accepted for troubleshooting.
Hey, thank you for the reply. I am going back and trying again. I think that the documentation at https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance is out of date a bit? The documentation and the testmt.net site do not appear match?
I have run two more tests selecting "Download" and "manual selction 25 MB". Is this appropriate?
These are the instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
Just follow those and you'll be all right.
Cool. I have read those and I think that I am on the right track. The last few tests put me in the range (about 3Mbps) that tech support was seeing on my last call. This is wonderful.
It would be helpful to me to better undertsand why a 25 MB downlaod chunk (which multithreading enabled) is showing greater speeds than the automated test. Maybe it's because of burst transmision over multiple threads? I don't know. I am just guessing at that based on what I saw for single thread downloads which seemed ot have a single spike along the downloard timeline and zero else. What resources are available that describe how Hughesnet handles traffic?
Now I am closer to being on the same page!
Are you able, from your end to detect anything that would indicate in my last tests that point toward possible issues? (It is not clear what resources you have at your disposal)
Thank you!
