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lostmtnman's avatar
lostmtnman
Freshman
9 years ago
Solved

Slow Gen5 download speed

For the past three months I have been experiencing super slow Gen5 internet download speeds starting in late aftenoon until late at night. What is going on and what is HughesNet doing to fix the prob...
Performance
  • maratsade's avatar
    maratsade
    9 years ago

    I'm having a similar issue.  The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive. 

maratsade's avatar
maratsade
Distinguished Professor IV
9 years ago

I'm having a similar issue.  The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive. 

Liz's avatar
Liz
Moderator
9 years ago

Good morning lostmtnman,

 

I'm glad you found the community, thank you for posting and providing your testmy.net speed test URL. Our engineers are aware of this and they are implementing additional capacity in an effort to address these concerns. No timeframe has been given on when this work will be completed, but once I have news about it I'll let you know.

 

Your patience and understanding are much appreciated.