Forum Discussion
Slow Gen5 download speed
For the past three months I have been experiencing super slow Gen5 internet download speeds starting in late aftenoon until late at night. What is going on and what is HughesNet doing to fix the prob...
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
Good morning lostmtnman,
I'm glad you found the community, thank you for posting and providing your testmy.net speed test URL. Our engineers are aware of this and they are implementing additional capacity in an effort to address these concerns. No timeframe has been given on when this work will be completed, but once I have news about it I'll let you know.
Your patience and understanding are much appreciated.
I switched to HughesNet two months ago (ht2000w, windows 7). Download speeds have dropped to under 1 (ONE) Mbs and are fluctuating between 0.2 and 3 Mbs. My work requires a high-speed connection, which obviously HughesNet cannot provide. I have not experienced this bad of a service (and system) with any Internet service provider (my previous provider was COX; and prior to that DSL through ATT; and going back all the way to dial-up). I wonder how HughesNet can stay in business. This is one of those examples of how a company over-promises and under-delivers. It seems that HughesNet has no capacity to deliver and has to throttle speeds down to nearly zero. HughesNet did respond to my inquiry, not with a solution, but with excuses.
If you would like help with troubleshooting and solving your issue, you should create a new thread under Tech Support.
We switched from Gen 4 to Gen 5 in July of 2017. We believed the advertisements regarding download and upload speeds. We have never gotten much more than 2.5 and 2.0 download and upload speeds. It's real simple........They lied ! Now we are stuck for another 17 months with crappy internet service, and there is nothing that we can do about it. This is a type of non-truth in advertising that government allows now days. We do everything possible to inform and discourage or friends and relatives from doing business with Hughes. The only suggestion that was ever made by the techs was to run constant speed tests. They just confirmed what we new after the first 2 weeks with Hughes. Bad service, Bad company !
You were told nearly six months ago exactly what you needed to do in order to get help in this community with your speed issues, yet you refused to do so. You were made aware that troubleshooting was needed to get help here, yet you refused to do so and decided to get snippy with the person attempting to help you.
Good luck to you.
Same for me. Very slow speeds. We signed up a week ago and what a mistake. The internet is nearly unusable. We do a lot of online business but can't with Hughesnet. We have to resort to using our mobile hotspots for conducting business. Hughesnet is really awful. I have never had such poor service--worse than dial-up on a 386 computer.
You should still be able to get out of your conract with HughesNet at this point. I think you have a month iirc.
To troubleshoot your issue, please start a new post in this same section (Tech Support). This will keep your issue separate.
You can do so here... https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport
