Forum Discussion
Slow Gen5 download speed
For the past three months I have been experiencing super slow Gen5 internet download speeds starting in late aftenoon until late at night. What is going on and what is HughesNet doing to fix the prob...
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
Good morning lostmtnman,
I'm glad you found the community, thank you for posting and providing your testmy.net speed test URL. Our engineers are aware of this and they are implementing additional capacity in an effort to address these concerns. No timeframe has been given on when this work will be completed, but once I have news about it I'll let you know.
Your patience and understanding are much appreciated.
I switched to HughesNet two months ago (ht2000w, windows 7). Download speeds have dropped to under 1 (ONE) Mbs and are fluctuating between 0.2 and 3 Mbs. My work requires a high-speed connection, which obviously HughesNet cannot provide. I have not experienced this bad of a service (and system) with any Internet service provider (my previous provider was COX; and prior to that DSL through ATT; and going back all the way to dial-up). I wonder how HughesNet can stay in business. This is one of those examples of how a company over-promises and under-delivers. It seems that HughesNet has no capacity to deliver and has to throttle speeds down to nearly zero. HughesNet did respond to my inquiry, not with a solution, but with excuses.
If you would like help with troubleshooting and solving your issue, you should create a new thread under Tech Support.
I have noticed a significant improvement over the last few days. Did the engineers do something?
Thank you for this update, lostmtnman. I have not been informed of any particular work done in the past few days, but it could be possible that something has been done. Our engineers are constantly making adjustments to maintain network performance. We are expecting a general update from engineering this week, so hopefully that may shed some light on your recent improved experience. I'll post back once I have any news to share.
