Forum Discussion
Slow Gen5 download speed
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
Good morning lostmtnman,
Thank you for running these new tests to show this, we're compiling this data. We are expecting a general update from engineering soon, I'll post back once we hear from them.
Your patience and understanding are much appreciated.
I am having aweful speeds as well. here are my results http://testmy.net/db/sqyGfIiak
It would be beneficial for you to start a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while in the Tech Support section.
If you do run tests, it would be best for you to run them under an account that you create at testmy.net so they are logged. If the engineers need the test results, they will need the quickstats link, which can only be given from a user created account.
oh boy entry after entry of slow speeds and me just signing away two years of thousands of dollars to Hughes...I hope not a hughes a*! mistake. yikes. started new thread but since I my speeds are so slow I have plenty of time to post on every other complaint of slow speeds.
I am with Hughesnet only for about three months --- initially good for the first few days, and then for the past 2.5 months download speeds are very low and volatile. I am using Windows 7 OS with nothing fancy installed; Hughes HT2000W modem. My main use is work related up-/ and down loading of relatively large CAD files, and well as remote CAD work (using OnShape). I have contacted the tech support but to no avail. It appears that the tech support cannot do anything about slow download/upload speeds and high volatility in speeds (see data below). All speed test data is recorded at my Hughesnet account speed test site. I have not experienced this bad of a service ever before with any other internet service provider. And, the problem is not in my computer or system, as I have tested three different computers, changed configurations, am directly hardwired to the modem, disabled everything I possibly can in order just to focus on the download/upload performance. I am also not streaming anything but use the connection for work and up- /downloading files. With all the arrangements, and all three computers, I am getting about the same results. The problem appears clearly to be at the Hughesnet end. It appears (and this is a hypothesis) that Hughesnet, in order to manage their overall traffic, throttles individual services down regardless of the level of the individual contract (and I have the highest available data contract and commitment). I, honestly, cannot recommend Hughesnet satellite service to anyone. My previous service provider was Comcast and prior to that AT&T. I never had to conduct "speedtests" as the connections were always stable and services predictable, and speed (down/up) variablity (measured as standard deviation) was within (+ -) 5 Mbps.
Here are some of my latest results from the hughesnet site (in total I have abot three months (from 10/1/2017- to today) of speed data):
Speed Test HistoryExportPrintPlease allow up to 5 minutes to see your latest test results.Show: 102550100150200 at a time. (Total: 61) Page 1 of 3Next >>> Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem01/11/2018 03:48 PM23612589Yes01/11/2018 03:47 PM20302486Yes01/11/2018 03:46 PM2162846Yes01/05/2018 04:08 PM10982346Yes01/05/2018 03:56 PM14872470Yes01/05/2018 03:54 PM3551524Yes01/05/2018 03:52 PM4662339Yes01/05/2018 11:25 AM48112781Yes01/05/2018 11:23 AM17302965Yes01/05/2018 11:22 AM2542729YesGary Waissi
