Forum Discussion
Slow Gen5 download speed
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
Hi lostmtnman,
How has performance been lately? It's been a while since I've heard from you and I see that you canceled the dispatch I created for you last month. Is everything OK?
Thanks for inquiring Liz. My download speed issue is still the same. SLOW!!! Hughesnet did send a tech out here over a month ago to check out my site and equipment and repoint my dish to Echostar 17 vice Echostar 19 to see if that would correct the download speed issue. He said my equipment checked out fine but couldn't do the repoint because he was not permitted by his company to climb up on the roof which is necessary to do the repoint, so I'm still on Echostar 19. I had expected to hear back from Hughesnet after they received his report regarding getting someone else to repoint the dish that is okay with climbing on the roof, But no response yet.
Lostmtnman
Hi Lostmtnman,
Thank you for this interesting update. Let me escalate this to our installations department for their insight on this. We really want to get you repointed to address your speed concerns.
Your cooperation, patience, and understanding are much appreciated.
Good morning Lostmtnman,
Thank you for your patience, I've scheduled a dispatch which will send out a local dealer as opposed to the other company that previously visited your site. Your local dealer will be able to repoint your dish.
Your dispatch is currently scheduled for our earliest available slot: Saturday, Mar 3, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #109824132 if you need to reschedule. Please let us know how the site visit goes.
Hi Lostmtnman,
Haven't heard from you in a while, I hope your site visit last weekend went well. Create a new post if you have any other concerns.
