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MrCRJP's avatar
MrCRJP
Freshman
7 years ago
Solved

Slow or dropping connection

Hello.. For the last couple of days, we've been seeing seriously degraded performance from our Hughesnet connection. Last night, I had a yellow light on the diagnostics page due to a 30.1.1 state err...
Performance
  • Liz's avatar
    Liz
    7 years ago

    Good morning MrCRJP,

     

      It's been a while since we last heard from you, so we will close this thread. I also just ran diagnostics on your site and everything looks fine. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

     

MrCRJP's avatar
MrCRJP
Freshman
7 years ago
Thank you for the reply, and for getting someone to look into it for me. After fiddling with it earlier tonight, I powered the gateway down for at least 15 minutes. After turning it back on, we seem to be doing better. It would still really help to get some certitude regarding the cause of the problem, if possible. We've dealt with this before, but never for such an extended period. It honestly scares me a little, because we opted to buy the hardware outright rather than lease, so I'm worried about what happens if the gateway eventually fails. We've only had the hardware for about 14 months now.

Thanks again for your help!
GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

MrCRJP

 

The gateway Liz is speaking of is the gateway for your beam.  The signals from your spot beam, and a few other spot beams, are routed through a specific gateway, which is located in a state that is different than yours.  The gateway is where your service actually enters the internet.  I'm in NY, but my gateway is located in OR.  

 

When you reboot your modem it can put you onto a different "channel" within the beam, which can sometimes fix, at least temporarily, minor issues.   

 

Here's a rough graphic regarding the gateway...