Forum Discussion

MrCRJP's avatar
MrCRJP
Freshman
7 years ago

Slow or dropping connection

Hello.. For the last couple of days, we've been seeing seriously degraded performance from our Hughesnet connection. Last night, I had a yellow light on the diagnostics page due to a 30.1.1 state err...
Performance
  • Liz's avatar
    Liz
    6 years ago

    Good morning MrCRJP,

     

      It's been a while since we last heard from you, so we will close this thread. I also just ran diagnostics on your site and everything looks fine. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

     

     

MrCRJP's avatar
MrCRJP
Freshman
Thank you for the reply, and for getting someone to look into it for me. After fiddling with it earlier tonight, I powered the gateway down for at least 15 minutes. After turning it back on, we seem to be doing better. It would still really help to get some certitude regarding the cause of the problem, if possible. We've dealt with this before, but never for such an extended period. It honestly scares me a little, because we opted to buy the hardware outright rather than lease, so I'm worried about what happens if the gateway eventually fails. We've only had the hardware for about 14 months now.

Thanks again for your help!
GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

MrCRJP

 

The gateway Liz is speaking of is the gateway for your beam.  The signals from your spot beam, and a few other spot beams, are routed through a specific gateway, which is located in a state that is different than yours.  The gateway is where your service actually enters the internet.  I'm in NY, but my gateway is located in OR.  

 

When you reboot your modem it can put you onto a different "channel" within the beam, which can sometimes fix, at least temporarily, minor issues.   

 

Here's a rough graphic regarding the gateway...

  • MrCRJP's avatar
    MrCRJP
    Freshman
    7 years ago

    Yeah, I feel a bit silly having used that term.. I was thinking of it in terms of the gateway as viewed by a client inside the LAN. I'm thinking the gateway in your diagram is the one running BGP. :)

     

    This morning, the connection seemed to be OK, but then it fell apart again. I needed to go back to the IP address of the modem rather than systemcontrolcenter.com, since the modem had also apparently lost its DNS mind as well. Is there a chance that doing a factory reset on it might clear up the problems?

    • Liz's avatar
      Liz
      Moderator
      7 years ago

      Good morning MrCRJP,

       

      Thanks for this update, I just cleared the modem's DNS cache. Let me know if sites load properly now. (Doesn't hurt to flush your computer's DNS cache as well).

       

       

      • Liz's avatar
        Liz
        Moderator
        7 years ago

        Hi MrCRJP,

         

        There's another adjustment I'd like to make to your modem which may resolve your concern. I see you're currently connected to the internet, so please let me know when you are done so I can make the adjustment, for it will temporarily disconnect you.

         

          Your cooperation, patience, and understanding are much appreciated.