Hi Maui1957,
Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.
-Liz
To have speed issues addressed in this community, first you will need to follow the required procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
What you have is not what's required.
Please be sure to use the manual test sizes that are listed in the instructions. 25MB for download tests and 4MB for upload tests.
Edit:
Please also ensure that you are not currently out of Service Plan data. You can do so here. You may need to click on "Home" on the left. If you are not out of Service Plan data, please continue with the speed testing.
Regarding your "reset" question, sometimes a power cycle can help. To do so, it would first be best to shut down your device (PC, tablet, phone, etc.), then unplug the HughesNet modem, wait at least 60 seconds, then plug the modem back in. Then wait for at least five minutes before starting your device back up and trying your online activity again.
Please, however, DO NOT "reset" the modem using the reset button on the back without instruction from a HughesNet rep to do so. Performing a "reset" improperly, or under the wrong circumstances, can actually cause more harm than good.
https://testmy.net/quickstats/Toad1957
I used the appropriate file size for the past 2 days-
Go to this internal modem page: http://192.168.0.1/#!/home/status
What is the number next to State Code?
BTW, your upload speeds are fine (very close to 3 Mbps, which is the stated upload speed for HN). One of you upload speeds was very slow, but it was at night when there's noticeably more congestion and speeds can be lower.
Maui1957 wrote:https://testmy.net/quickstats/Toad1957
I used the appropriate file size for the past 2 days-
