Forum Discussion
Slow Speeds What's Up ?
Another day, and speeds appears to have returned. If this was an onsite problem, how could it self fix? This morning's speeds-
Well, later in the day now from this morning's good speeds.
Got an email asking if I accepted the solution- um...don't know.
I had a courtesy tech visit Friday. He didn't find anything obvious, only a slight tweak of the dish aim.
I told him speeds are good as the tests show in the early Am, then degrade. How much degradation is acceptable?
Are we back to a congestion problem as with Gen5 ?
He said if they want, he can come back and change the horn radio, and modem. It's up to you, unless what I have is normal, the degradation of speeds later in the day. I'm not buffering yet, always use 360 dpi not trying for HD, that never is possible. Any reply is appreciated. Thanks
eco,
Thank you for reaching back out! We're sorry to hear the technician visit didn't seem to fully resolve the issue. In regards to the speed degradation, you should still expect a small change during peak hour usage, but not a degradation to that level, or during the times you've highlighted. It doesn't seem your beam is currently experiencing issues, as we'd be able to identify if you're experiencing a high amount of congestion in the area, or if the beam itself is experiencing technical issues. I'll have your case escalated, so our team can take a further look into it! We'll let you know when we receive an update. Please let us know if and at what time the service degrades tonight.
Thanks,
Remy
Remy- Thanks for your quick reply. I'll take speed tests at noon, and later in the day. The degradation is considerable comparing mornings to evenings on 9.2 so far todays speeds are:
