Forum Discussion

Sunlightbywheel's avatar
Sunlightbywheel
Sophomore
6 years ago

Slow speeds with HN9000

Hi, I had my modem changed out on 6-7-19 do to  System Control Center  web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on...
modem
Performance
Slow speed
  • Liz's avatar
    Liz
    6 years ago

    Hi Sunlightbywheel,

     

    The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.

     

GabeU's avatar
GabeU
Distinguished Professor IV

Liz Amanda Damian et al., 

 

Should someone with an HN9000 system use specific test sizes at testmy.net, and if so, what should those test sizes be?  Perhaps 12MB/4MB, like with Gen4?

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Sunlightbywheel 

     

    Going forward, make sure that you're signed into the account you created at testmy.net when you run the tests.  This way the tests will all be held in a single location for the reps to view.