Forum Discussion

Sunlightbywheel's avatar
Sunlightbywheel
Sophomore
7 years ago
Solved

Slow speeds with HN9000

Hi, I had my modem changed out on 6-7-19 do to  System Control Center  web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on...
modem
Performance
Slow speed
  • Liz's avatar
    Liz
    7 years ago

    Hi Sunlightbywheel,

     

    The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.

     

Liz's avatar
Liz
Moderator
7 years ago

Good morning Sunlightbywheel,

 

Thanks for posting and sharing your speed test results. With your Basic plan offering 1 Mbps download speeds, you could also try running the testmy.net speed tests with a 5 Mbps download file size to save on your limited data. At this point however, I would hold off on any further testing. The diagnostics I've run on your site is reporting rain so until the weather clears I would just keep an eye on performance. In the meantime you can also try power cycling the modem and clearing your browser cache.