Forum Discussion
Slow speeds with HN9000
Hi, I had my modem changed out on 6-7-19 do to System Control Center web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on...
Hi Sunlightbywheel,
The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.
Good morning Sunlightbywheel,
Thank you for the additional information. I re-ran the diagnostics on your site and I'm not currently seeing any rain status, so that's good, and so is the rest of your diagnostics.
Your testmy.net results URL helps, thank you. I see that the test file size is different every time the test is run. I'd like to get some consistency, so please run a batch of 3 tests during the time you are typically seeing the slow speeds, and space each test 5 minutes apart. Be sure to manually select the download speed's test file size and in your situation, I would select the 1.5 MB test file size, like this:
Your cooperation, patience, and understanding are much appreciated.
Liz,
Here is my updated test results.
Thanks
Hi Sunlightbywheel,
Thank you for your patience while I investigated your site. Diagnostics on your HughesNet equipment is all fine, so I'm not sure why your speed test results are that low. I'd like to get a tech out there to replace some equipment and review any components to ensure they haven't degraded over time.
Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 19, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Will there be any charge for the visit?
No charge for you, we want to eliminate any possible root causes on site if we still need to escalate to our corporate engineers.
