Forum Discussion

Sunlightbywheel's avatar
Sunlightbywheel
Sophomore
7 years ago
Solved

Slow speeds with HN9000

Hi, I had my modem changed out on 6-7-19 do to  System Control Center  web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on...
modem
Performance
Slow speed
  • Liz's avatar
    Liz
    7 years ago

    Hi Sunlightbywheel,

     

    The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.

     

Liz's avatar
Liz
Moderator
7 years ago

Hi Sunlightbywheel,

 

Thank you for your patience while I investigated your site. Diagnostics on your HughesNet equipment is all fine, so I'm not sure why your speed test results are that low. I'd like to get a tech out there to replace some equipment and review any components to ensure they haven't degraded over time.

 

Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 19, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.

 

Sunlightbywheel's avatar
Sunlightbywheel
Sophomore
7 years ago

Thanks,

Will there be any charge for the visit?