Forum Discussion
Slow speeds with HN9000
Hi, I had my modem changed out on 6-7-19 do to System Control Center web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on...
Hi Sunlightbywheel,
The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.
Good morning Sunlightbywheel,
I appreciate the clarification. This isn't ideal, as I wanted new equipment in before escalating to our engineers for their input, but we'll make do. I've escalated your case to engineering for assistance. Please keep in mind the heavy rain currently reported at your site may delay evaluation of your system performance. I'll post back once I have any news to share.
Your patience and understanding are much appreciated.
Liz,
I think someone may have already did something. It appears to be much better this morning. I will run some speed tests over the next few days to be sure and report back.
Thank you so very much.
Hi Sunlightbywheel,
Thank you for this update, good to hear that! You're already ahead of the game; yes, please monitor your system performance and let us know how it goes. Have a good weekend!
Liz, I may have spoke to soon. Friday, when I wrote my speed was good, but it seems to have returned to the disapointing slow pace that it had been running.
Thanks again.
I will just wait until you hear something from the engineers.
Good morning Sunlightbywheel,
Thank you for this update, I've informed the engineers so they can try something else to address this concern. I'll post back once I get confirmation from engineering.
Your patience and understanding are much appreciated.
Hi Sunlightbywheel,
The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.
Liz,
It is working good!
Thanks for all your help! It is greatly appreciated.
Good morning Sunlightbywheel,
Thank you for letting me know, I'm glad to hear that! Feel free to drop by the community again if you have any other concerns.
