Forum Discussion
slow to no speeds
Someone told me to start my own topic so her goes. Several months ago I had the same problem and talked and texted till I was blue in the face. Finally got escalated to the top and Bingo it was per...
Robert,
Thank you for the update. I am glad to hear it seems to be improving. I will keep an eye out for your response on Monday. Have a great weekend.
Thanks,
Felicia
Sorry to add to your frustration, but the reps will ask for speed tests. It seems you may have run some already, so could you share the URL to your Testmy.com results page? It should be https://testmy.net/quickstats/your-username. Replace "your-username" with the username you use for your Testmy.net account. If you don't have a Testmy.net account, you should get one. it's free.
If you're on Gen 5, run the 25 MB manual test for downloads, and the 4 MB manual test for uploads (for Gen 4 it's 12 up and 3 down). You should run batches of tests, maybe 3 at a time, 5 minutes apart, at different times of the day. If at all possible, the device you use for testing should be connected directly to the modem.
If you have no data left, then please wait to see what the HN reps say. They will be back on Monday.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
bcnowlin wrote:Someone told me to start my own topic so her goes. Several months ago I had the same problem and talked and texted till I was blue in the face. Finally got escalated to the top and Bingo it was perfect for several months. then all of a sudden 2 months ago it went down to the bottom again to the point of using all data and not getting anywhere. I just don't know anymore whtat to do. The mytest shows an graph like sawteeth and stops and starts. I have tested all my gigs and tokens till I have 1 token left. Even one girl told me that one or two down is ok because they don't guarantee speeds. LOL. I don't want to keep buying tokens. Frustrated is not the word!!!!
I have said in my post that I have run test for every one I have talked to and chatted with at hughes and so far I have not been helped one of them gave me a couple of tokens and the last one got really rude and that I have no options and she couldn't help and hung up \. I have less than one gig left and have used all my data up on test anfter test for them.
Robert
Yep, this is why I wrote "It seems you may have run some already, so could you share the URL to your Testmy.com results page?" The problem is, the reps will very likely ask for the URL to your test results, so those results can be analysed. Testmy.com provides a lot of information they can use to help you. If you have an account with Testmy, there will be a history of the tests you have already run, and if you post the URL, they will be able to have a look.
I also did understand that you're running out of data and don't want to use it for more tests, which is why I wrote you may need to wait until the HN reps come back on the site on Monday to see what they say about that. Maybe they'll give you tokens so you can test.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
bcnowlin wrote:
I have said in my post that I have run test for every one I have talked to and chatted with at hughes and so far I have not been helped one of them gave me a couple of tokens and the last one got really rude and that I have no options and she couldn't help and hung up \. I have less than one gig left and have used all my data up on test anfter test for them.
Robert
Like maratsade is saying, you need to create an account at Testmy.net and be logged into it when running tests. That way the mods have something to pass to the engineers that has your results in one easy to find place. Running tests when not having an account and being logged in leaves no easily traceable info linked directly to your particular site.
Here are my results going way back: https://testmy.net/quickstats/BirdDog2017
PS: The HughesNet test at my.hughesnet.com uses way too much data and is less accurate than TestMy.net in my opinion.
