slow to no speeds

Sorry to add to your frustration, but the reps will ask for speed tests. It seems you may have run some already, so could you share the URL to your Testmy.com results page? It should be https://testmy.net/quickstats/your-username. Replace "your-username" with the username you use for your Testmy.net account.  If you don't have a Testmy.net account, you should get one. it's free. 

If you're on Gen 5, run the 25 MB manual test for downloads, and the 4 MB manual test for uploads (for Gen 4 it's 12 up and 3 down).  You should run batches of tests, maybe 3 at a time, 5 minutes apart, at different times of the day. If at all possible, the device you use for testing should be connected directly to the modem.

If you have no data left, then please wait to see what the HN reps say. They will be back on Monday.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

bcnowlin wrote:

Someone told me to start my own topic so her goes.  Several months ago I had the same problem and talked and texted till I was blue in the face.  Finally got escalated to the top and Bingo it was perfect for several months. then all of a sudden 2 months ago it went down to the bottom again to the point of using all data and not getting anywhere.  I just don't know anymore whtat to do.  The mytest shows an graph like sawteeth and stops and starts. I have tested all my gigs and tokens till I have 1 token left.  Even one girl told me that one or two down is ok because they don't guarantee speeds. LOL.   I don't want to keep buying tokens. Frustrated is not the word!!!!

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