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bronccat's avatar
bronccat
Junior
5 years ago
Solved

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Damian's avatar
    Damian
    6 years ago

    kf4ipc,

     

    Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.

     

    -Damian

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago
Copy LinkReport

Ouch. Your upload speeds are acceptable, but your download speeds are awful.  Let's see what happens with the direct connection. 

 

bronccat wrote:
Here are my results FWIW. All on wifi - from my phone and laptop.

https://testmy.net/quickstats/Bronccat

 

bronccat's avatar
bronccat
Junior
5 years ago
Copy LinkReport
Exactly. The UL has been better than expected all the while. I'll take those UL speeds all day.
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I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a few times.

I have no phone here, need assistance please. Should I email?","kudosSumWeight":0,"postTime":"2020-10-17T10:59:13.442-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128262_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":39611},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:128262":{"__typename":"Conversation","id":"conversation:128262","solved":true,"topic":{"__ref":"ForumTopicMessage:message:128262"},"lastPostingActivityTime":"2020-11-03T16:35:05.927-05:00","lastPostTime":"2020-11-03T16:35:05.927-05:00","unreadReplyCount":123,"isSubscribed":false},"ModerationData:moderation_data:128262":{"__typename":"ModerationData","id":"moderation_data:128262","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128262_1":{"__typename":"Revision","id":"revision:128262_1","lastEditTime":"2020-10-17T10:59:13.442-04:00"},"ForumReplyMessage:message:128560":{"__typename":"ForumReplyMessage","id":"message:128560","conversation":{"__ref":"Conversation:conversation:128262"},"author":{"__ref":"User:user:116956"},"revisionNum":1,"uid":128560,"depth":27,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Speed issues, can't stay on chat for Help","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128560"},"parent":{"__ref":"ForumReplyMessage:message:128559"},"body":"Exactly. The UL has been better than expected all the while. I'll take those UL speeds all day.","body@stringLength":"95","rawBody":"Exactly. The UL has been better than expected all the while. I'll take those UL speeds all 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Ouch. Your upload speeds are acceptable, but your download speeds are awful.  Let's see what happens with the direct connection. 

 

bronccat wrote:
Here are my results FWIW. All on wifi - from my phone and laptop.

https://testmy.net/quickstats/Bronccat

 

","body@stringLength":"448","rawBody":"

Ouch. Your upload speeds are acceptable, but your download speeds are awful.  Let's see what happens with the direct connection. 

 

bronccat wrote:
Here are my results FWIW. All on wifi - from my phone and laptop.

https://testmy.net/quickstats/Bronccat

 

","author":{"__ref":"User:user:21490"},"isEscalated":null,"postTime":"2020-10-23T19:26:11.462-04:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128559_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":6791},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:128560_1":{"__typename":"Revision","id":"revision:128560_1","lastEditTime":"2020-10-23T19:29:09.496-04:00"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464","rank":{"__ref":"Rank:rank:2"}},"ForumReplyMessage:message:128894":{"__typename":"ForumReplyMessage","uid":128894,"id":"message:128894","revisionNum":1,"author":{"__ref":"User:user:116956"},"readOnly":true},"ModerationData:moderation_data:128915":{"__typename":"ModerationData","id":"moderation_data:128915","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:128915":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:128915","revisionNum":1,"uid":128915,"depth":69,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:128894"},"conversation":{"__ref":"Conversation:conversation:128262"},"subject":"Re: Speed issues, can't stay on chat for Help","moderationData":{"__ref":"ModerationData:moderation_data:128915"},"body":"

Hi bronccat,

\n\n

 

\n\n

Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

\n\n

 

\n\n

Thank you for your cooperation and understanding.

\n\n

 

\n\n

-Liz

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Hi bronccat,

\n\n

 

\n\n

Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

\n\n

 

\n\n

Thank you for your cooperation and understanding.

\n\n

 

\n\n

-Liz

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