Forum Discussion

Junior

5 years ago

Solved

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...

Performance

bronccat

Junior

5 years ago

Of course, that would be my preference. I didn't know if protocol was to talk to both - or?

I also didn't know how long I should give them to respond here.

bronccat

Junior

5 years ago

If I'm on the mountain, this is all I have. I'll be back there first of next week. I had hoped all of this would get resolved on here before I left but with the ethernet connection issue my timing sucked lol

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issues, can't stay on chat for Help","id":"message:128262","revisionNum":1,"repliesCount":123,"author":{"__ref":"User:user:116956"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:128262"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128262"},"body@stripHtml({\"truncateLength\":200})":"Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...","body@stringLength":"293","rawBody":"Last night DL was consistently under 1 mbps, up was 2.5 to 4
This morning, DL has ranged from sub 1 to 10.

I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a few times.

I have no phone here, need assistance please. Should I email?","kudosSumWeight":0,"postTime":"2020-10-17T10:59:13.442-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128262_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":39747},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:128262":{"__typename":"Conversation","id":"conversation:128262","solved":true,"topic":{"__ref":"ForumTopicMessage:message:128262"},"lastPostingActivityTime":"2020-11-03T16:35:05.927-05:00","lastPostTime":"2020-11-03T16:35:05.927-05:00","unreadReplyCount":123,"isSubscribed":false},"ModerationData:moderation_data:128262":{"__typename":"ModerationData","id":"moderation_data:128262","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:128262_1":{"__typename":"Revision","id":"revision:128262_1","lastEditTime":"2020-10-17T10:59:13.442-04:00"},"ForumReplyMessage:message:128652":{"__typename":"ForumReplyMessage","id":"message:128652","conversation":{"__ref":"Conversation:conversation:128262"},"author":{"__ref":"User:user:116956"},"revisionNum":1,"uid":128652,"depth":42,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Speed issues, can't stay on chat for Help","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:128652"},"parent":{"__ref":"ForumReplyMessage:message:128651"},"body":"If I'm on the mountain, this is all I have. I'll be back there first of next week. I had hoped all of this would get resolved on here before I left but with the ethernet connection issue my timing sucked lol","body@stringLength":"207","rawBody":"If I'm on the mountain, this is all I have. I'll be back there first of next week. I had hoped all of this would get resolved on here before I left but with the ethernet connection issue my timing sucked lol","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-26T21:03:55.353-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128652_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7148},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"descendants":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742462633742":{"__typename":"CachedAsset","id":"theme:customTheme1-1742462633742","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I didn't know if protocol was to talk to both - or?

I also didn't know how long I should give them to respond here.","body@stringLength":"166","rawBody":"Of course, that would be my preference. I didn't know if protocol was to talk to both - or?

I also didn't know how long I should give them to respond here.","author":{"__ref":"User:user:116956"},"isEscalated":null,"postTime":"2020-10-26T21:02:30.572-04:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":59,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:128651_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7156},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:128652_1":{"__typename":"Revision","id":"revision:128652_1","lastEditTime":"2020-10-26T21:03:55.353-04:00"},"User:user:16464":{"__typename":"User","id":"user:16464","uid":16464,"login":"Liz","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-02-18T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xNjQ2NC01NzY0aTFGM0ZBNEE1NTJDMjc1Rjg"},"entityType":"USER","eventPath":"community:ssqng67387/user:16464","rank":{"__ref":"Rank:rank:2"}},"ForumReplyMessage:message:128894":{"__typename":"ForumReplyMessage","uid":128894,"id":"message:128894","revisionNum":1,"author":{"__ref":"User:user:116956"},"readOnly":true},"ModerationData:moderation_data:128915":{"__typename":"ModerationData","id":"moderation_data:128915","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:128915":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:16464"},"id":"message:128915","revisionNum":1,"uid":128915,"depth":69,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:128894"},"conversation":{"__ref":"Conversation:conversation:128262"},"subject":"Re: Speed issues, can't stay on chat for Help","moderationData":{"__ref":"ModerationData:moderation_data:128915"},"body":"

Hi bronccat,

\n\n

Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

\n\n

Thank you for your cooperation and understanding.

\n\n

-Liz

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Hi bronccat,

\n\n

Thank you for your cooperation and understanding.

\n\n

-Liz

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