Forum Discussion
Speed issues, can't stay on chat for Help
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
I understand what you're saying - but understand what I'm saying.
Remove streaming from the conversation for a moment. Let's solely look at the speed tests - as they are by far the most reliable, quantifiable data. Anything beyond that is totally subjective.
My point is - we KNOW that there is a speed issue from the router to the laptop via ethernet (speed tests) and the router to the phones via wifi (speed tests) and the router to the firestick (via wifi) as indicated by slow connection speed warnings.
So, let's go back to the laptop.
It wasn't running any of the streaming apps.
If I came to you and said "here are my speed results from my laptop connected via ethernet cable - and I tested because browsing and file transfer were sluggish"
What would you tell me to do next? Because that, in reality that is where we are.
If that doesn't get us to the next step - then what?
Am I to wait a week to drive down there, update my apps, send screenshots proving I did - then run a speed test on a TOTALLY separate device just to prove that it wasn't the streaming apps? Because that's what is being asked of me.
If I may, the reps here ask for things for a reason, but they aren't going to twist your arm for you to provide what was asked. They don't give "busywork". They have no reason to. They aren't trying to tie you up with work while they look for a solution, as again, they don't have to. They're trying to word toward a solution, but they need the information asked for in order to do so. It may not seem logical why they ask for something, but what they ask for they need.
With this said, I'm sure that with you not being at the service location all the time, Liz knows this is going to take longer than it normally would to troubleshoot and find a solution, but refusing to do what it asked because it doesn't seem necessary is definitely not going to help the situation.
Good luck.
