Forum Discussion
Speed issues, can't stay on chat for Help
Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
bronccat wrote:
This is ridiculous.
What's ridiculous is that's it's taken nearly two weeks and eleven pages to even get to this point. With the very first reply instructions were given for how to get help. It took nearly a week before you even said "I don't have an ethernet port", which should have been your first response to that first reply, and with the interim being filled up with complaints about the phone reps and various other things.
Then, when the tests are finally does and a rep responds to help you and asks pertinent questions to respond to the plethora of complaints you've made, you decide to start making demands of what you want and what you are willing and not willing to do, as well as making bombastic comments. Either take the help or don't, but for you to treat the people who've tried to help you the way you are is not only ridiculously disrespectful, it's needlessly immature.
Good luck to you.
What's ridiculous is that it's taken this long to get to a real person Liz
Who's trying to help - because they cannot provide tech support over email or chat (when speeds are slow). GabeU you have been very helpful and I thank you for that.
As far as my bad attitude goes, others have reached out to me about the absurdity of this process.
I think it's also ridiculous that the best support they can offer is in a public forum.
No, I don't have patience for this process. My full time ISP is full of local kids who can fix things over the phone in minutes - typically because I am savvy and I do all of the basics before involving anyone.
Yes, satellite IS is more complicated - I get that - but the base logic I am saying over and over is sound.
The first issue to be dealt with is the DL performance of the ethernet connected device - and Liz said the same before. Now we're back to wifi issues with other devices?
I wish you no ill will, I know you have both tried to help (and have done so in some instances) but I feel like we are staring the root, known issue in the face and taking the loooonnnggg way around the barn.
I am not mad at Liz - I know she has to feed the engineers - but that doesn't mean I am not going to express my disgust with this process and try to stay on point.
Who's trying to help - because they cannot provide tech support over email or chat (when speeds are slow). GabeU you have been very helpful and I thank you for that.
As far as my bad attitude goes, others have reached out to me about the absurdity of this process.
I think it's also ridiculous that the best support they can offer is in a public forum.
No, I don't have patience for this process. My full time ISP is full of local kids who can fix things over the phone in minutes - typically because I am savvy and I do all of the basics before involving anyone.
Yes, satellite IS is more complicated - I get that - but the base logic I am saying over and over is sound.
The first issue to be dealt with is the DL performance of the ethernet connected device - and Liz said the same before. Now we're back to wifi issues with other devices?
I wish you no ill will, I know you have both tried to help (and have done so in some instances) but I feel like we are staring the root, known issue in the face and taking the loooonnnggg way around the barn.
I am not mad at Liz - I know she has to feed the engineers - but that doesn't mean I am not going to express my disgust with this process and try to stay on point.
You should perhaps go back to the phone reps, then. May be more your speed.
