Forum Discussion

AmandaB1234's avatar
AmandaB1234
Sophomore
2 months ago
Solved

Speed issues since Day 1

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Performance
  • Remy's avatar
    Remy
    2 months ago

    AmandaB1234,

     

    Thanks for reaching out! It seems like this is your first post here. Welcome to the Community! We'd love to help take a look into this data/service issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.

     

    https://community.hughesnet.com/users/Remy/102584

     

    Thanks, 

    Remy


     

GabeU's avatar
GabeU
Distinguished Professor IV
2 months ago

When you click on the message in the Inbox to show it, you should see a reply box under the message.

To add, the indicator for a message is on the upper right of this page and any other forum page. It's an envelope. If there's an orange number on it, you've got a message, and you can click on that envelope to go to your messages page. 

 

  • AmandaB1234's avatar
    AmandaB1234
    Sophomore
    2 months ago

    I don’t have either of those options! 

     

    • AmandaB1234's avatar
      AmandaB1234
      Sophomore
      2 months ago

      Sorry for the first screenshot! 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      2 months ago

      You're totally missing the "Message" button.  Here's the same profile from my phone:

       

      • AmandaB1234's avatar
        AmandaB1234
        Sophomore
        2 months ago

        Unfortunately I’m not missing it! It’s not giving me the option, no matter how long I wait it is not an option for me!