Forum Discussion
Unable to load Amazon, Problem Upstream From Modem
I have bypassed my router with a direct cable connection to the modem, turned off web acceleration, reset the MBX, and have attempted rebooting the modem. The problem is across computers, users, and...
Good morning everyone,
Just got word that Amazon should be working properly now. If you made any workaround changes, please revert back to your original settings and give it a test run.
Thank you,
Amanda
Hi whysalives,
What an odd issue! I would like to bring this up with our network engineers to see what they can uncover. Just curious, do you have any success loading Amazon on a mobile app? Or have you tried loading Amazon.com on a different provider?
Thank you,
Amanda
It does not load in safari on my ipad, but it does load in safari on my ipod touch. Both are using the wireless router in this case.
I have physically unplugged the modem, router, and the coaxil to the dish for over a minute with no change in results.
I would like to reiterate that bypassing the router also does not change the results.
That's curious.
Are you able to open a terminal and do a traceroute to amazon.com?
If so, could you do so and post a screenshot here?
Edit: Was also thinking what if you tried "rebooting" the devices you are having the problem on. Could be possible they're using a local DNS as well.
**CORRECTION**
It does not load properly on my ipod touch. It appeared to at first, but indeed it is having difficulty rendering pages.
Rebooting my laptop and tower was the first thing I tried in addition to rebooting the modem.
Here is a trace with the router, wirelessly from my laptop:
Here is a trace with a direct cable connection from the modem to my laptop:
Okay, I decided to throw everything at it at once. I unplugged the modem, router, and dish. I shutdown and restarted the laptop. I connected the modem directly to the laptop and turned everything back on. I reset the MBX, turned off web acceleration, disabled windows anti virus and windows firewall for both public and private networks. I then cleared my cache and cookies and loaded amazon.com with control-shift for full refresh.
Viola! It worked.
I've turned the router back on, went back to wireless, turned on my anti virus and firewall, and turned web accelaration back on. Amazon.com is loading properly!
No idea what happened there.
